Michelle Perez
Puyallup
Summary
Professional with extensive experience in patient access services, skilled at ensuring seamless patient experiences and efficient administrative processes. Strong focus on team collaboration, adaptability, and delivering results. Expertise in patient registration, insurance verification, and handling sensitive information with discretion. Known for reliability, problem-solving skills, and maintaining positive, patient-centric approach in fast-paced healthcare environments.
Overview
10
10
years of professional experience
Work History
Patient Access Service Representative
Olympic Sport & Spine
01.2024 - Current
- Facilitated patient check-in and registration processes to enhance workflow efficiency.
- Managed appointment scheduling, ensuring optimal resource allocation and patient satisfaction.
- Assisted patients with insurance verification, improving accuracy in billing processes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate electronic health records for efficient tracking of patient interactions.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
RMA Scheduler and Referral Coordinator
Evergreen Eye Care
08.2019 - 12.2024
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Managed appointment confirmations and reminders to enhance patient attendance rates.
- Developed and maintained efficient scheduling systems using electronic health record software.
- Collaborated with medical staff to ensure alignment of scheduling with patient care protocols.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Schedule Coordinator/ Medial Assistant
Visiting Physicians Association
11.2015 - 07.2019
- Coordinated patient schedules, ensuring timely visits and adherence to operational workflows.
- Managed communication between patients and healthcare providers to optimize appointment availability.
- Developed systems for tracking scheduling changes, enhancing accuracy and reducing conflicts.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
Education
High School Diploma -
Pima Medical Institute
Renton, WASkills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Appointment scheduling
- Eligibility determination
- Information collection
- Statistical data management
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- HIPAA compliance
- Customer follow-up
- Records maintenance
- Medical billing
- Scheduling diagnostic procedures
- Call screening
Timeline
Patient Access Service Representative
Olympic Sport & Spine
01.2024 - Current
RMA Scheduler and Referral Coordinator
Evergreen Eye Care
08.2019 - 12.2024
Schedule Coordinator/ Medial Assistant
Visiting Physicians Association
11.2015 - 07.2019
High School Diploma -
Pima Medical Institute