Elizabeth Newbold
Healthcare Administration
Jacksonville,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Patient Access Service Representative
Northwell Health
03.2019 - 07.2024
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Parts Team Lead
Samsonite
02.2018 - 01.2019
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Associate of Science - Occupational Therapy Assistance
Keiser University
Jacksonville 08.2012 - 06.2014
Associate of Arts - Healthcare Administration
Keiser University
Jacksonville, FL 01.2009 - 08.2011
Skills
- Information Collection
Eligibility Determination
Medical terminology
Statistical Data Management
Insurance Verification
Document filing
Medical insurance
System updates
Insurance verifying
Appointment Scheduling
Timeline
Patient Access Service Representative
Northwell Health
03.2019 - 07.2024
Parts Team Lead
Samsonite
02.2018 - 01.2019
Associate of Science - Occupational Therapy Assistance
Keiser University
08.2012 - 06.2014
Associate of Arts - Healthcare Administration
Keiser University
01.2009 - 08.2011
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