Matthew Knodel
Miller Place
Summary
Personable Patient Access Service Representative with a background in hospital and healthcare settings. Experience includes registration, appointment scheduling, insurance verification, and patient data management. Strengths lie in strong communication skills, problem-solving abilities, and customer service orientation. Previous roles demonstrate impact through improved operational efficiency and high patient satisfaction rates.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Service Representative
Northwell Health Mather Hospital
Port Jefferson
05.2024 - Current
- Obtains insurance and verifies patient coverage eligibility.
- Handles worker's compensation and no-fault insurance paperwork.
- Processes payments from various sources, including cash, checks, credit cards, debit cards, and electronic funds transfers.
- Ensures that all required forms were completed correctly by the patient or guarantor prior to service being rendered.
- Develops strong relationships with internal stakeholders such as physicians' offices, medical staff members, and hospital personnel.
- Assists patients with understanding their financial responsibilities prior to services being rendered.
- Obtains necessary signatures for privacy laws and consent for treatment.
- Updates reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
EMT-Basic
Miller Place Fire Department
Miller Place, New York
09.2022 - Current
- Volunteers between 8 and 40 hours a week to the town’s EMS/Fire Rescue department.
- Responded to over 900 emergency medical and fire rescue calls in 2024.
- Volunteers for “Squads” which includes morning, evening, and overnight shifts.
- Ensures that all EMS vehicles are properly stocked with necessary supplies at all times.
- Maintains EMT Certification via Continued Medical Education (“CME”) classes.
- Participates in community events that include parades, funerals, training drills, and departmental meetings.
Cashier
Chipotle
Selden
02.2023 - 05.2024
- Operates cash register and accurately processes payments, returns, and exchanges.
- Maintains cleanliness of the checkout area by cleaning counters, shelves, and windows.
- Performs opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Develops strong customer service skills by providing efficient and accurate service.
- Cross-trained in every available position to cover for colleagues on vacation or sick time.
Online Personal Shopper
ShopRite
Port Jefferson Station, New York
09.2021 - 02.2023
- Performed quality assurance checks on all outgoing orders before they were delivered to the customer.
- Maintained accurate records of customer orders and delivery status to ensure timely fulfillment.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Cross-trained in a variety of positions including cashiering, stocking, food service, and customer service.
- Named employee of the month of August 2022.
Statue Maker
Rocky Point Statuary
Rocky Point, New York
05.2020 - 09.2021
- Prepared commercial-grade mixes of cement using precise measurements to ensure the proper consistency.
- Carefully poured cement mixtures into over 300 different statue molds.
- Applied wire and rebar at critical joints to maintain the structural integrity of the product.
- Performed a series of quality control protocols to reduce imperfections caused by air bubbles.
- Loaded finished statues into customer vehicles which could weigh up to 500 lbs.
Education
Some College (No Degree) - Health Administration
St. Joseph's University
Patchogue05-2027
Certificate - Phlebotomy
Hauppauge
Hauppauge02.2024
High School Diploma -
Miller Place
Miller Place06.2023
Skills
- Information collection
- Time management
- Friendly and outgoing
- Health insurance knowledge
- Information collection
- Time management
- Friendly and outgoing
- Health insurance knowledge
Certification
- EMT Certification #513574
- Phlebotomy Certificate
References
References available upon request.
Timeline
Patient Access Service Representative
Northwell Health Mather Hospital
05.2024 - Current
Cashier
Chipotle
02.2023 - 05.2024
EMT-Basic
Miller Place Fire Department
09.2022 - Current
Online Personal Shopper
ShopRite
09.2021 - 02.2023
Statue Maker
Rocky Point Statuary
05.2020 - 09.2021
Some College (No Degree) - Health Administration
St. Joseph's University
Certificate - Phlebotomy
Hauppauge
High School Diploma -
Miller Place
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