Angel Cambero
Bronx,NY
Summary
INFORMATION TECHNOLOGY - Bilingual and well versed in a broad variety of Technology fields with over two years of expertise associated with a variety of internal systems and broad use systems. Skilled at data entry and record-keeping (SNOW and AD). Knowledgeable in a variety of software and hardware-based solutions. Part of EPIC Implementation at NYP Columbia Hospital, Mount Sinai Hospital, Mount Sinai Beth Israel, and the Icahn School of Medicine at Mount Sinai. Analytical problem-solver with exceptional interpersonal and communication skills.
Overview
5
5
years of professional experience
Work History
Desktop Support Specialist I
Mount Sinai West/Icahn School Of Medicine
2020.04 - Current
- Active Directory Administrator - Responsibilities include addition and removal of PC users and object groups in the work domain, update of inventory, and cartography.
- COVID-19 Technical support and deployment, Supporting nurses and doctors with technical support during the COVID-19 Pandemic. Deployment of computer equipment to COVID care floors and assisting active floors with troubleshooting.
- Desktop support analyst - Respond to emails and queries regarding issues. Responding to tickets and providing support to employees. Other responsibilities include keeping updated records of tasks and maintaining inventory records up to date.
- EPIC Go Live and post Go Live support at Mount Sinai Beth Israel
- Apple Mobile device Administrator for Epic Rovers, Intune, Azure, and Apple Business Manager - Responsibilities include management of apple devices from enrollment of profiles to compliance verification.
- Windows 7 to 10 migration at Icahn School of Medicine- Responsibilities include migration of research data to network-attached storages and re-integration of said data to new operating systems and assets. Data recovery and data management for users. Migration of office 365.
- Work from Home Project - Responsibilities include enabling users remote access from home by providing capable portable assets and enabling users VPN access and support for a permanent home-work environment.
IT Support Specialist
TEKsystems (Contract For New York Presbyterian)
2019.03 - 2020.02
- EPIC GO LIVE SUPPORT EPIC TDR (Technical Dress Rehearsal) Testing, 7500+ endpoints, EPIC Training Room Deployment (750+ endpoints) Responsibilities include Imaging, assembly, end-user installation of components, and verifying functionality and EPIC compliance for EPIC Go Live At NYP CUIMC And Satelite Clinics
- Microsoft Active Directory and Group Policy - Junior Administrator Responsibilities include addition and removal of Pc’s into the work domain, update of inventory, and cartography.
- Dell Wyse Management Suite – Administrator Responsibilities include, set up of Dell Wyse Thin clients, keeping policy compliance.
- EPIC Implementation system-wide Responsibilities include updating hardware to EPIC standards, surveying environments as per EPIC specifications. Cartography in preparation of EPIC deployment
- Setting up EPIC training environments (200+ machines deployed) Troubleshooting network connectivity, and ensure functionality of training PCs and various equipment
- Migration of user information- Responsibilities include backing up client data, ensuring the stability of shared drive storage, ensuring compatibility of programs in a new environment, keeping track of HDD and other storage media as backup, and reintegrating client information to a new environment.
IT Analyst II
New York Presbyterian Columbia Medical Center
2022.08 - Current
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Researched and adopted new technologies to add value to existing offerings.
- Provided support to over 2500 endpoints including Operating Room areas and patient care locations on campus.
- Tested and implemented solutions with Engineering Teams and initiated communication with vendors to provide known issues.
- Assisted front end users with epic issues and worked with ASG team
Education
Bachelor of Science - Computer Science
Capella University
Minneapolis, MN07.2026
Bachelor of Science - Computer Science
Western Governors University
Utah02.2023
High School Diploma -
City College Academy of The Arts
New York06.2018
Skills
- Electronic Data Transfer
- Apple Business management
- EPIC EHR Implementation
- Software/Hardware Configuration
- Technical Troubleshooting
- Handheld Smartphones/Tablets
- Audio/Visual Technology Setup
- Technical Dress Rehearsal
- Client Migration
- Network Storage Management
- Assembly
- Installation
- Maintenance
- Implementation
- PC Construction
- Networking- -Protocols
- Project Organization, Coordination, and execution
Timeline
IT Analyst II
New York Presbyterian Columbia Medical Center
2022.08 - Current
Desktop Support Specialist I
Mount Sinai West/Icahn School Of Medicine
2020.04 - Current
IT Support Specialist
TEKsystems (Contract For New York Presbyterian)
2019.03 - 2020.02
Bachelor of Science - Computer Science
Capella University
Bachelor of Science - Computer Science
Western Governors University
High School Diploma -
City College Academy of The Arts
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