Angel Carranza
Millville,UT
Summary
Dynamic and results-driven professional with experience at ACT, excelling in high-volume environments. Proven expertise in order picking and processing, complemented by strong problem-solving abilities. Recognized for enhancing team collaboration and maintaining safety standards, ensuring efficient operations and exceptional service delivery. Committed to achieving excellence in every task.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
ACT
06.2024 - Current
- Managed high call volumes, delivering exceptional customer service in fast-paced environment.
- Resolved customer inquiries efficiently, demonstrating strong problem-solving skills and attention to detail.
- Documented interactions accurately in CRM system, ensuring data integrity for future reference.
- Assisted team members with challenging calls, fostering a collaborative work environment.
Fast Food Worker
KFC
03.2020 - 06.2024
- Operated kitchen equipment efficiently to prepare menu items according to KFC standards.
- Facilitated team training on food safety protocols and customer service best practices.
- Managed inventory levels to ensure stock availability and minimize waste.
- Implemented quality control measures to maintain product consistency and taste.
- Mentored new staff on KFC procedures, fostering a positive team environment and reducing onboarding time.
Order Picker
Walmart Distribution Center
08.2022 - 05.2024
- Operated pallet jacks to transport products efficiently within warehouse environment.
- Assisted in inventory management by accurately labeling and organizing stock items.
- Followed safety protocols to maintain safe working conditions during order selection process.
- Collaborated with team members to streamline order picking and packing procedures.
- Collaborated with team members to optimize workflow and improve order fulfillment times.
Education
Logan High
Logan, UTSkills
- Order picking
- Order picking and processing
- Product picking
- Picking accuracy
- Warehouse safety
- Product packing
- Loading and unloading
- Forklift operation
- Pallet jack operation
- Heavy lifting
Certification
- Licensed RC
- Licensed RR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative
ACT
06.2024 - Current
Order Picker
Walmart Distribution Center
08.2022 - 05.2024
Fast Food Worker
KFC
03.2020 - 06.2024
Logan High
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