Angel Carrillo
El Paso,TX
Summary
Dynamic and dedicated professional with 7 years of experience in the restaurant industry, including roles as a server and manager, complemented by 1 year in sales. Proven track record of delivering exceptional customer service, leading teams effectively, and driving operational excellence. Known for a strong work ethic, eagerness to learn, and a passion for trying new approaches. Adept at managing people, fostering a positive work environment, and achieving sales targets. Committed to continuous improvement and enthusiastic about leveraging diverse skills in new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
West texas chophouse
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
General Manager
Pho Tre Bien Noodle Bar
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Server/Bartender
The Melting Pot Restaurant
08.2020 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Sales Associate
Sunland park dodge
02.2019 - 09.2019
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
Server
Texas Roadhouse
04.2017 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
High School Diploma -
Franklin High School
El Paso, TX06.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Sales strategies
- Strong negotiation skills
Certification
- TABC
- Food handler certificate
- Driver's license
- ServSafe
- Real Estate License
- Food Handler Certification
Timeline
Server
West texas chophouse
10.2023 - Current
General Manager
Pho Tre Bien Noodle Bar
03.2022 - Current
Server/Bartender
The Melting Pot Restaurant
08.2020 - 09.2021
Sales Associate
Sunland park dodge
02.2019 - 09.2019
Server
Texas Roadhouse
04.2017 - 02.2019
High School Diploma -
Franklin High School