ANGEL CASANOVA
Bell Gardens,CA
Summary
Dynamic sales and customer service professional with a proven track record at Regal Cinemas LA Live. Expert in upselling and POS systems, consistently enhancing guest satisfaction. Recognized for exceptional problem-solving skills and maintaining high standards of cleanliness and organization, contributing to a seamless operational flow.
Overview
5
5
years of professional experience
Work History
Floor Staff
Regal Cinemas LA Live
Los Angeles, USA
11.2025 - Current
- Sold concessions, tickets, and promotional items using POS systems, actively upselling to increase revenue and enhance guest satisfaction.
- Provided friendly assistance to guests by answering questions, offering recommendations, and resolving concerns promptly to ensure positive experiences.
- Maintained cleanliness and organization of workspace, lobby, auditoriums, and common areas through regular cleaning, trash removal, and restocking.
- Processed cash, credit, and debit transactions accurately while upholding register integrity.
- Supported team during high-volume periods by multitasking across service, sales, and cleaning duties.
Dishwasher/Prep Cook
Crimson Coward
Long Beach, USA
08.2024 - Current
- Operated commercial dishwashing equipment and sanitized kitchenware to uphold strict cleanliness and sanitation standards in a high-volume setting.
- Assisted with food preparation, inventory monitoring, and kitchen organization to support efficient operations and meet customer demands.
- Implemented time-saving cleaning practices and adhered to safety protocols to prevent accidents and maintain a secure work environment.
- Performed deep cleaning on surfaces, equipment, refrigerators, fixtures, and storage areas while keeping workspaces neat and debris-free.
- Stepped into additional roles during peak times, including customer assistance and accurate transaction handling.
Sales Representative
El Imperial
Huntington Park, USA
05.2021 - 08.2023
- Assisted customers with product selections, delivering positive shopping experiences and encouraging repeat business.
- Managed inventory levels to ensure product availability and prevent stock shortages.
- Resolved customer complaints promptly using effective problem-solving, boosting satisfaction and loyalty.
- Achieved consistent top performer status by meeting and exceeding sales targets through dedication and strong client engagement.
Education
High School -
Bell Gardens High School
Bell Gardens, CA06.2021
Skills
- Customer service and guest assistance
- Sales
- Upselling
- POS systems
- Cash and transaction handling
- Inventory management
- Stocking
- Workplace cleanliness
- Sanitation
- Team support
- Multitasking
- Verbal communication
- Problem solving
- Food handling
- Safety compliance
- Client relationship building
Accomplishments
- Suggested actionable improvements to streamline training procedures, improving team efficiency.
- Contributed to consistently high customer satisfaction ratings through quality and timely service.
- Supervised a team of 4 staff members in fast-paced environments.
- Prepared an average of 100 menu items per shift.
- Handled monetary transactions with 100% accuracy across multiple payment methods.
Timeline
Floor Staff
Regal Cinemas LA Live
11.2025 - Current
Dishwasher/Prep Cook
Crimson Coward
08.2024 - Current
Sales Representative
El Imperial
05.2021 - 08.2023
High School -
Bell Gardens High School