Angel Castellanos
Silver Spring,MD
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Medium Rare Restaurant. Proven ability to engage guests and resolve complaints swiftly, enhancing customer loyalty. Strong cash handling expertise complemented by a solid work ethic, consistently contributing to team success and maintaining a clean, inviting environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Medium Rare Restaurant
09.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Mahana Fresh
09.2024 - 03.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Cashier
Andy's Pizza
03.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Blair High School
51 University Blvd E Silver Spring MD 2090106-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Food running
Certification
Serve safe food handlers
ABRA alcohol safety
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Mahana Fresh
09.2024 - 03.2025
Cashier
Andy's Pizza
03.2022 - 12.2023
Server
Medium Rare Restaurant
09.2019 - Current
High School Diploma -
Blair High School
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