Angel Castillo
2531 Highland Avenue, Berwyn,IL
Summary
Organized and dedicated bilingual professional with established track record (over 15 years) providing exceptional customer service, in fast paced industries. Self motivated work ethic with ability to perform effectively in independent or team environments. Offering keen insight on recognizing candidates in fields who obtain the highest performing standards.
Overview
18
18
years of professional experience
Work History
Real Estate Broker Associate
Realty Of Chicago LLC
Berwyn, IL
03.2023 - Current
- Obtained and currently hold managing broker license with firm.
Car Wash Attendant
Buddy Bear Car Wash
Berwyn, IL
11.2022 - Current
- Maintain a clean, organized, and safe work environment.
- Greet customers and supply service-level options and pricing, including promotional and membership information.
- Effectively guide vehicles to the conveyor belt with utmost precision and safety.
- Prep vehicles for washing, including removing large debris and applying pre-wash solutions.
- Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
Car Wash Manager
Buddy Bear Car Wash
Berwyn, IL
11.2022 - 09.2024
- Scheduled, assigned and supervised staff members in the car wash department.
- Analyzed customer complaints regarding car wash services and implemented appropriate corrective action.
- Monitored all equipment used during the car wash process to ensure it was functioning properly.
- Ensured safety protocols were followed at all times while cars were being washed or serviced.
- Conducted regular inventory of supplies needed to operate the car wash facility efficiently.
- Assisted customers with inquiries about pricing, services offered.
- Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Guided vehicles onto the conveyor belt accurately and safely.
- Prepped vehicles for washing, including removing large debris and applying pre-wash solutions.
- Trained new employees on car wash operations and customer service standards.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Real Estate Broker Associate
United Real Estate
Oakbrook Terrace, IL
08.2021 - 03.2023
- Research residential and commercial markets.
- Market residential and commercial properties.
- Prepare marketing materials.
- Deliver excellent service and attention to customers in person or through phone conversations.
- Give buyers physical and virtual tours of properties.
- Negotiate between sellers and buyers over property prices and settlement deals.
- Administer purchase agreements from execution to closing.
- Locate new clients through database searches, referrals and networking.
Real Estate Broker Associate
Baird & Warner Residential Sales
La Grange, IL
08.2015 - 08.2021
- Analyzed residential and commercial markets.
- Listed residential and commercial properties.
- Prepared marketing materials.
- Provided excellent service and attention to customers in person or through phone conversations.
- Provided buyers with physical and virtual tours of properties.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Managed real estate transactions from initiation to closing.
- Located new clients through database searches, referrals and in-person prospecting.
Car Wash Manager
Suds On 83 Carwash
Willowbrook, IL
12.2014 - 04.2015
- Greeted each customer and supplied service-level options and pricing.
- Maintained vacuums, pressure washers and automatic equipment for car wash and self-service areas.
- Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
- Operated cash register and processed cash and credit card payments.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Technical Customer Service Representative
AVW Equipment Company, Inc.
Maywood, IL
10.2012 - 06.2013
- Provided technical support to end users.
- Assisted national distributors with car wash equipment quote preparation.
- Prepared car wash equipment quotes for in house accounts.
- Invoiced parts and components orders.
- Knowledge of various car wash equipment manufacturers.
- Attended 2013 Car Wash Show in Las Vegas.
Parts Purchasing Manager
Fuller's Car Wash Equipment Co.
Brookfield, IL
12.2006 - 08.2012
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Maintained relationships with vendors.
- Invoiced parts, components and chemical orders.
- Assisted technicians, ordered parts and materials for approved jobs.
- In charge of shipping department.
- Operated forklift and crane for incoming equipment.
- Knowledge of various car wash equipment manufacturers.
Education
IDFPR-Passed Examination - Managing Broker Pre Licensing
CE Shop
Online Real Estate School09.2020
Illinois Licensed Real Estate Broker - Real Estate Broker Pre Licensing
REALTORS® Real Estate School
Chicago, ILCertificate in Automotive Technology - Automotive Mechanics & Technology
Lincoln Technical Institute
Oak Lawn, ILSkills
- Communication
- Legal document preparation
- Contracting
- Organizational Skills
- Relationship Development
- Brand management
- Confident and self disciplined
- Negotiation
- Marketing
- Fluent in Spanish
- Car Wash Equipment Operations
- Team management
- Customer service-oriented
- Purchasing
Languages
English
Native language
Spanish
Advanced (C1)
C1
Timeline
Real Estate Broker Associate
Realty Of Chicago LLC
03.2023 - Current
Car Wash Attendant
Buddy Bear Car Wash
11.2022 - Current
Car Wash Manager
Buddy Bear Car Wash
11.2022 - 09.2024
Real Estate Broker Associate
United Real Estate
08.2021 - 03.2023
Real Estate Broker Associate
Baird & Warner Residential Sales
08.2015 - 08.2021
Car Wash Manager
Suds On 83 Carwash
12.2014 - 04.2015
Technical Customer Service Representative
AVW Equipment Company, Inc.
10.2012 - 06.2013
Parts Purchasing Manager
Fuller's Car Wash Equipment Co.
12.2006 - 08.2012
IDFPR-Passed Examination - Managing Broker Pre Licensing
CE Shop
Illinois Licensed Real Estate Broker - Real Estate Broker Pre Licensing
REALTORS® Real Estate School
Certificate in Automotive Technology - Automotive Mechanics & Technology
Lincoln Technical Institute
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