Gretchen Falk
Bokeelia,Florida
Summary
Accomplished professional with a focus on customer service and problem-solving. Known for consistently achieving high client satisfaction and optimizing business processes. Dedicated to leveraging skills to support and enhance business objectives.
Overview
29
29
years of professional experience
Work History
Real Estate Broker Associate
Islander Realty
St. James City, Florida
06.2023 - Current
- Guiding clients through residential property transactions with high customer service and market expertise.
Buyer/Retail Manger
Bailey-Matthews National Shell Museum
Sanibel, Florida
06.2013 - 09.2022
- Led team overseeing admissions, educators, volunteers, and retail staff to enhance customer experiences and meet revenue goals.
- Created and implemented a strategic store layout, boosting visitor interactions and sales.
- Curated merchandise to serve customers preferences, enhance store appeal and increasing sales.
- Achieved profits which exceeded industry standards.
Co-Owner North Captiva Charters, INC.
Self-employeed
Upper Captiva, FL
01.2001 - 07.2015
- Operated charter company providing water-taxi, sightseeing, and fishing charters from Bokeelia, Upper Captiva, Captiva, Cabbage Key, and Pine Island.
- Developed marketing strategies to attract and retain customers effectively.
- Captained Pathfinder 24' and Mako 22' power boat with passengers.
- Provided concierge service for owners and their guests.
Sales Administrator
North Captiva Realty
Upper Captiva, FL
01.1998 - 03.2001
- Managed daily sales operations and coordinated schedules for real estate agents.
- Maintained and updated property listings on multiple online platforms.
- Assisted in preparing sales agreements and documentation for closing transactions.
- Supported marketing efforts by creating promotional materials for listings.
Education
Master Ocean Opperator -
Captian School
Cape Coral, FL01-2001
Real Estate Broker -
Real Estate School
Cape Coral, FL01-2001
Real Estate Salesperson - Real Estate
Century 21 Real Estate
Cape Coral, FL01-1986
Bachelor of Arts - Retail Management
Johnson & Wales University
Providence, RI06-1980
Associate of Science - Fashion Merchandising
Johnson & Wales University
Providence, RI06-1978
Skills
- Conscientious
- Cooperative and a team member
- Highly proficient in data entry
- Attention to detail
- Customer service and supervisory proficient
- Methodical problem solver
- Even-tempered and agreeable attitude
- Progressive and reward-driven
- Team leadership
- Customer relationships
- Effective communication
- Good Telephone Etiquette
- Analytical and critical thinking
- Problem resolution
- Interpersonal communication
- Social perceptiveness
Timeline
Real Estate Broker Associate
Islander Realty
06.2023 - Current
Buyer/Retail Manger
Bailey-Matthews National Shell Museum
06.2013 - 09.2022
Co-Owner North Captiva Charters, INC.
Self-employeed
01.2001 - 07.2015
Sales Administrator
North Captiva Realty
01.1998 - 03.2001
Master Ocean Opperator -
Captian School
Real Estate Broker -
Real Estate School
Real Estate Salesperson - Real Estate
Century 21 Real Estate
Bachelor of Arts - Retail Management
Johnson & Wales University
Associate of Science - Fashion Merchandising
Johnson & Wales University