Angel CONEJO
Sacramento
Summary
Adaptable Hospitality Specialist experienced in optimizing workflows and enhancing guest relations. Delivered exceptional guest experiences through effective collaboration and strong communication skills. Focused on ensuring smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Host
Thunder Valley Casino
Lincoln, CA
08.2025 - Current
- Provided exceptional customer service by greeting guests warmly and addressing inquiries promptly.
- Oversaw daily operations of front-of-house activities, maintaining cleanliness and organization standards.
- Developed effective communication channels between staff to improve overall team collaboration.
- Assisted management in planning special events, ensuring all logistical details were executed flawlessly.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Delivered food orders promptly to guests, ensuring accuracy and presentation standards.
Team Member
Steve's Pizza
Folsom, CA
08.2023 - 06.2025
- Operated kitchen equipment to prepare food items efficiently for customer orders.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Boosted team morale and productivity with recognition programs and constructive feedback.
Shift Leader
Burger King
Citrus Heights, CA
02.2021 - 08.2023
- Coordinated shift schedules to optimize workforce efficiency and meet staffing needs.
- Conducted inventory management, tracking stock levels and minimizing waste through effective ordering processes.
- Ensured compliance with health regulations by conducting regular inspections of facilities and equipment.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
San Juan High
Citrus Heights, CASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Collaborative mindset
- Adaptable to change
- Exceptional communication
- Guest relations
- Staff coordination
- Upselling techniques
- Dining experience coordination
- Task prioritization
- Workflow optimization
Timeline
Host
Thunder Valley Casino
08.2025 - Current
Team Member
Steve's Pizza
08.2023 - 06.2025
Shift Leader
Burger King
02.2021 - 08.2023
High School Diploma -
San Juan High