Angel Covarrubias
Weslaco,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden
06.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host
Olive Garden
11.2023 - 09.2024
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Busser
Olive Garden
01.2024 - 01.2024
- Processed payments for orders and provided customers with change.
- Adhered to safety guidelines when handling glassware and other potentially hazardous materials.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Greeted customers and provided menus upon arrival to dining room.
Dishwasher
Olive Garden
08.2023 - 11.2023
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Recruit
United States Navy
08.2022 - 10.2022
Education
High School Diploma -
The Science Academy Of South Texas
Mercedes, TX06.2022
Skills
- Workplace Safety
- Guest service
- Wait Staff Support
- Cafeteria equipment operations
- Kitchen equipment use
- Decision-Making
- Teamwork and Collaboration
- Operation Monitoring
- Payment Processing
- Ordering Procedures
- Event Coordination
- Guest Engagement
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
Timeline
Server
Olive Garden
06.2024 - 09.2024
Busser
Olive Garden
01.2024 - 01.2024
Host
Olive Garden
11.2023 - 09.2024
Dishwasher
Olive Garden
08.2023 - 11.2023
Recruit
United States Navy
08.2022 - 10.2022
High School Diploma -
The Science Academy Of South Texas