Angel Delancey
Phoenixville,PA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Manager
Superior Tints and Cavanaughs
Phoenixville
04.2021 - Current
- Delegated work to staff, setting priorities and goals.
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance reviews for team members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned work and monitored performance of project personnel.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Photographer
Self Employed
Phoenixville
01.2014 - Current
- Review proofs with clients to determine which images should be printed or published.
- Uploaded digital images for editing, archiving and electronic transmission.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
- Compose creative shots from different angles that are visually appealing.
- Facilitated general office operations by scheduling appointments, keeping books and ordering supplies.
- Reviewed sets of photographs to select best work.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Selected and assembled equipment and required background properties.
- Cropped, manipulated, and performed color balance for final images.
- Set up, mounted or installed photographic equipment and cameras.
- Deliver quality products within deadlines established by clientele.
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Coordinated and completed photoshoots for individuals, families and small groups.
- Implemented color correction processes to ensure accurate and vibrant images.
One on One Aide
Kelly Services
Malvern, Pennsylvania
03.2022 - 05.2024
- Listened attentively to client's concerns and responded appropriately while maintaining confidentiality at all times.
- Maintained cleanliness of clients' environment by cleaning surfaces and clothes or dishes.
- Assisted clients with toileting, eating and every day activities.
- Communicated with parents each and every day.
- Demonstrated effective communication skills with both verbal and nonverbal cues while interacting with clients, family members, supervisors and other staff members.
- Provided companionship and emotional support to clients in need.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained detailed records of services performed on clients.
- Assisted clients with maintaining good personal hygiene.
- Promoted physical activity through leisure activities like walks, games.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients get in and out of beds and wheelchairs.
- Assisted in developing behavioral plans for challenging behaviors exhibited by some clients.
Education
Associate of Arts - Education And Social Work
Delaware County Community College
Media, PA05-2028
Skills
- Marketing
- Key performance indicators
- Verbal and written communication
- Schedule preparation
- Inventory management
- Performance management
- Expectation setting
- Budget control
- Staff management
- Safety procedures
- Business planning
- Project management
- Goal setting
- Work prioritization
- Operations management
- Documentation and reporting
- Customer service
Timeline
One on One Aide
Kelly Services
03.2022 - 05.2024
Manager
Superior Tints and Cavanaughs
04.2021 - Current
Photographer
Self Employed
01.2014 - Current
Associate of Arts - Education And Social Work
Delaware County Community College