Angel Doniego
Everett,WA
Summary
A management and service professional with extensive experience in the hotel and catering industry of Seattle, from 1992 to 2025. A proven history of organizing successful events in a high pressured environment. From 2015 to 2019 relocated from Seattle to Vientiane I excel in a busy workplace and in motivating staff to deliver quality hospitality services.
Overview
33
33
years of professional experience
Work History
F&B Supervisor, Front Desk Agent, Night Audit
Four Points By Sheraton, Seattle
01.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Banquet Captain and Bartender
Court Yard by Marriott, Seattle
01.2004 - 01.2014
- Supervised from beginning to end of banquet functions such as set up, service, break down and billing.
- Coordinated kitchen service with delivery for functions from 20 to 200 guests.
- Developed a strong core of loyal regulars.
- Responsible for maintaining beverage costs, became skilled in MICROS and trained other bar staff to use the system.
Set Up and Manager
Crowne Plaza, Seattle
01.1993 - 01.2003
- Initially responsible for Set Up creating seating diagrams and progressed through various roles into management.
- Organized off premise catering services, from creating a kitchen to leasing equipment.
- Created systems and controls for all banqueting services.
- Facilitated multiple functions at the hotel and off site.
Banquet Server and Banquet Captain
University Plaza Hotel, Seattle
01.1992 - 01.1993
- Started as a banquet server and promoted after three months to banquet captain.
- Acquired experience and developed an interest to pursue a career further.
Training
All in-house through my employers. I am EMC and Lightspeed proficient, and familiar with other industry software. I am always willing to learn, establish and train staff in new systems.
Timeline
F&B Supervisor, Front Desk Agent, Night Audit
Four Points By Sheraton, Seattle
01.2019 - Current
Banquet Captain and Bartender
Court Yard by Marriott, Seattle
01.2004 - 01.2014
Set Up and Manager
Crowne Plaza, Seattle
01.1993 - 01.2003
Banquet Server and Banquet Captain
University Plaza Hotel, Seattle
01.1992 - 01.1993
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