Michelle McLeod-Baxter

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Logged wake-up call requests
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Performed financial reports to do Night Audit. Made sure financial ledgers and revenue reports were balanced with sales reports.
• Established maintenance requests, and housekeeping requests from guests in GPX. Also communicated any chats from guests,
• Managed 20-60 check-ins in a 4-hour period.

• Helped the company advance industry standing by creating innovative concept designs.
• Developed schematics showcasing design layouts, individual components, and production procedures.
• Incorporated design changes based on feedback from project teams.
• Evaluated project scope and development schedule, and collaborated closely with project owners to establish parameters.
• Increased sales by 10%
• Incorporated design changes based on feedback from project teams

• Use Closet Force to view, and manage leads as well as run sales reports
• Meet clients for in-home consultation/presentation
• Schedule design review via Zoom so clients can see their design in 3D
• Establish rapport, trust and educate clients about product and why it is superior to competitors.
• Helped company advance industry standing by creating innovative concept designs.
• Developed schematics showcasing design layouts, individual components, and production procedures.

• Design closets, pantries, garages, offices, and other spaces for clients
• Manage project from initial design to installation
• Establish rapport and maintain positive relationships with clientele
• Work in showrooms as needed
• Established Award of Top Designer
• Increased sales by 5%

• Design closets, pantries, garages, offices and other spaces for clients
• Manage project from initial design to installation
• Establish rapport and maintain positive relationships clientele
• Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
• Obtained approval of concepts by submitting rough drafts to management or to client.

• Managed and operated studio
• Assisted clients with agency/management representation and negotiated contracts
• Responsible for all hiring and firing of employees
• Conducted motivational and goal oriented sales meetings weekly
• Screened and interviewed prospect talent
• Acted as a personal business coach and mentor to other franchise owners on strategies to increase sales
• Held Open calls
• Increased sales by 10%

• Assisted clients with agency/management representation and negotiated contracts
• Followed up with agency call backs
• Networked with TOP agents/managers from New York and Los Angeles markets
• Booking appointments from cold calls and warm leads
• Interviewed, auditioned, and closed prospective talent
• Trained Sales and CR reps
• Increased Sales by 30%
• Increased Audition bookings by 20%

2001-2015 Co-Host a National morning motivational, business tip conference

• Dean's List 1995-1997
• Selected to be an AMBASSADOR for the school
• Served as an RA for 2 years while I was there