Angel Dotson
Memphis,TN
Summary
Professional with extensive experience supporting high-volume specialty practices, orthopedic surgeons, and surgical teams. Skilled in clinical patient care, physician support, EMR documentation, surgical coordination, referrals, prior authorizations, and diagnostic testing. Experienced in adapting to multiple provider workflows while maintaining accuracy, efficiency, and exceptional patient care. Known for strong organization, teamwork, and the ability to improve clinical operations through proactive problem-solving.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Medical Assistant
Ortho South
Memphis, TN
2024 - Current
- Cross-trained in front desk operations and medical records support to improve department efficiency.
- Supported nine orthopedic surgeons across multiple clinics, adapting quickly to individual physician preferences, workflows, and specialty needs.
- Roomed patients, collected medical histories, obtained vital signs, prepared exam rooms, and assisted providers with daily clinical operations.
- Assisted with orthopedic procedures including injections, casting, splinting, brace fittings, wound care, and suture/staple removal.
- Provided patient education regarding treatment plans, medications, postoperative instructions, and follow-up care.
- Documented patient encounters, orders, and clinical information using EMA and Athena EMR systems.
- Coordinated referrals, diagnostic testing, and follow-up appointments to support continuity of care.
- Developed provider preference guides, medication references, and workflow resources to improve consistency among staff.
Surgery Scheduler & Coordinator
East Memphis Orthopedic Group
2021 - 2024
- Coordinates the scheduling all inpatient and outpatient orthopedic surgeries for a team of 4 doctors across 2 offices
- Manages scheduling of high-tech imaging exams (MRI, CAT, bone scans, muscle studies, lumbar epidural blocks) and referrals, utilizing advanced knowledge in the field of orthopedic surgeries; Obtained prior authorizations for procedures
- Conducts thorough patient intake, assessing health and obtaining required medical clearances to ensure eligibility for surgery, with a commitment to patient care and safety; Navigates authorization processes and addresses denials through appeals
- Communicates preoperative information to patients; Organizes pre-admission lab testing and postoperative services, including post-op physical therapy, and facilitates the gathering of necessary recovery equipment for patients
- Contributes to a streamlined and efficient patient care process; Demonstrates strong multitasking abilities while holding multiple roles within the organization, emphasizing adaptability and versatility
Specialist, Customs Trade
FEDEX Logistics
01.2019 - 01.2021
- Coordinated seamlessly with internal teams, departments, and external entities to ensure exceptional customer service in customs clearance
- Specialized in processing agency brokerage shipments with a focus on risk mitigation through accurate classification
- Obtained correct classification of goods for customs release using databases, SOP, tariff books, and internet resources
- Expertly processed commodities requiring specialized handling to reduce the risk of liquidated damages and penalties through accurate classification
- Conducted precise data entry for various import-related documentation, showcasing meticulous attention to detail
- Utilized strong communication while fostering collaborative relationships with stakeholders, ensuring seamless coordination
Certified Nursing Assistant (CNA)
Brookdale Senior Living
01.2015 - 01.2018
- Provided personalized care to residents in a 160-bed skilled nursing facility, encompassing bathing, feeding, dressing, and ambulating; Recorded and monitored patients' vital signs, demonstrating a commitment to their overall health and well-being
- Safely lifted and transported patients using proper body mechanics, ensuring their comfort and safety
- Proactively recognized and reported changes in resident conditions to nurse management, contributing to a prompt response to evolving healthcare needs
- Communicated effectively and tactfully with residents, visitors, families, and supervisors, fostering positive relationships and a supportive care environment
- Assisted nurses with various duties as directed, showcasing a team-oriented and adaptable approach to patient care
Education
High School Diploma -
Bolton High School
Skills
- Athena & EMA (Electronic Medical Records)
- Patient care and registration
- Clinical operations
- Patient scheduling
- Customer service
- Medical terminology knowledge
- HIPAA compliance
- Microsoft ,Excel
HIPAA compliance
Customer service
Medical terminology knowledge
CPR
Insurance verification
Patient care coordination
Diagnostic procedures
Certification
Basic Life Support - CPR Certified
Timeline
Specialist, Customs Trade
FEDEX Logistics
01.2019 - 01.2021
Certified Nursing Assistant (CNA)
Brookdale Senior Living
01.2015 - 01.2018
Medical Assistant
Ortho South
2024 - Current
Surgery Scheduler & Coordinator
East Memphis Orthopedic Group
2021 - 2024
High School Diploma -
Bolton High School