Angel Estrada Mata
Modesto,CA
Summary
Resourceful Patient Service Representative with expertise in customer relationship management and appointment scheduling. Proven ability to coordinate care effectively and handle patient inquiries, ensuring adherence to HIPAA regulations, and strong communication between patients and medical staff. I would like to use my skills with a reputable company and grow as an employee and individual.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
SUTTER MEDICAL FOUNDATION
Modesto, California
09.2023 - 09.2025
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted patients in verifying insurance information, collected payments, and scheduled appointments.
- Coordinated communication between patients and medical staff for effective care delivery.
- Handled patient inquiries via phone and in-person with professionalism and empathy.
Security Officer
HSS Inc.
Modesto, California
06.2020 - 09.2023
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Prepared detailed incident reports for all security-related events and actions taken.
- Trained new security staff on policies, procedures, and safety protocols.
Delivery Driver
Shoob Photography
Modesto, California
02.2017 - 01.2020
- Maintained vehicle cleanliness and functionality for safe transportation.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Assisted photographers with loading and unloading equipment at events.
- Navigated various routes to optimize delivery times and efficiency.
Education
High School Diploma -
Turlock High School
Turlock, CA05-2022
Skills
- Scheduling appointments
- Customer relationship management
- Payment processing
- Insurance verification
- Problem solving
- Team collaboration
Timeline
Patient Service Representative
SUTTER MEDICAL FOUNDATION
09.2023 - 09.2025
Security Officer
HSS Inc.
06.2020 - 09.2023
Delivery Driver
Shoob Photography
02.2017 - 01.2020
High School Diploma -
Turlock High School