Angel Farrington
De Pere,WI
Summary
Versatile hospitality professional with 16 year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
16
16
years of professional experience
Work History
Night Auditor
Cambria Suites
02.2018 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Kept accounts in balance and ran daily reports to verify totals.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Night Auditor
Sleep Inn And Suites Green Bay Airport
04.2009 - 02.2018
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Kept accounts in balance and ran daily reports to verify totals.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered and updated sensitive customer information during check-ins and room changes.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Monitored staff performance and provided feedback and guidance.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Enforced policies and procedures to increase efficiency.
- Monitored hotel's budget and financial records.
Store Manager
Yankee Candle
10.2007 - 04.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Green Bay West High School
Green Bay, WI06.1997
Skills
- Punctual and Dependable
- Lobby Auditing
- Room Inventory
- Administrative Support
- Hospitality Service Expertise
- Staff Training
- Payment Oversight
- Account Audits
- Conflict Documentation
- Performing Wake-Up Calls
- Revenue Balancing
- Account Closing
Timeline
Night Auditor
Cambria Suites
02.2018 - Current
Night Auditor
Sleep Inn And Suites Green Bay Airport
04.2009 - 02.2018
Store Manager
Yankee Candle
10.2007 - 04.2009
High School Diploma -
Green Bay West High School
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