Helping others
Angel Felix
Redwood City,CA
Summary
In my most recent role as the Fish and Poultry Department Manager at Draeger's Market, I have established a strong track record of enhancing customer satisfaction and developing leadership skills, along with a diverse range of management expertise. With proficiency in employee training and vendor management, I excel at fostering team collaboration and implementing effective strategies. My commitment to quality assurance and problem-solving has allowed me to achieve exceptional results in product services, team management, customer satisfaction, and interpersonal communication.
Overview
8
8
years of professional experience
Work History
Meat Department Manager
Draeger's
Menlo Park, CA
06.2020 - Current
- Developed strategies to increase sales and profitability of the department.
- Supervised staff performance to ensure quality products were delivered consistently to customers.
- Monitored inventory levels to ensure adequate stock was available for customers' needs.
- Ordered, received, and stocked merchandise in a timely manner.
- Coached employees on proper handling procedures for raw meats.
- Resolved customer complaints in a timely manner while upholding company policies and procedures.
- Maintained accurate inventory records and monitored stock levels.
- Provided training for new employees on proper meat cutting techniques, equipment usage, and safety protocols.
- Established relationships with local vendors for fresh produce delivery.
- Used empathy and persuasive negotiation skills to deliver positive customer experience.
- Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
- Coached team members on equipment safety, food handling and merchandising techniques.
- Performed waste minimization, saleable yield and predictive costing methods for meat department.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
Produce Clerk
Target
Redwood City, CA
06.2019 - 08.2019
- Weighed, labeled, priced, and packaged produce items for sale.
- Provided excellent customer service by greeting each customer promptly.
- Maintained cleanliness of department while adhering to health code regulations.
- Assisted customers with product selection and inquiries.
Landscape Worker
Jamies Gardening Service
East Palo Alto, CA
06.2017 - 08.2017
- Loaded and unloaded materials onto trucks for transport to job sites.
- Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
- Inspected sites regularly to identify potential problems with soil erosion or drainage issues.
- Organized supplies before beginning each project to ensure availability of necessary items.
- Created hardscapes such as patios, retaining walls, and walkways using bricks, concrete blocks, and pavers.
- Communicated effectively with clients regarding project timelines and expectations.
Education
Bachelor of Science - Psychology
San Jose State University
San Jose, CA05-2025
Associate of Arts - Sociology
Canada College
Redwood City, CA05-2023
Associate of Arts - Psychology
Canada College
Redwood City, CA05-2023
Associate of Arts - Social Sciences Education
Canada College
Redwood City, CA05-2023
Skills
- Customer service
- Employee training
- Data analysis
- Behavioral assessment
- Team collaboration
- Project management
- Problem solving
- Employee development
- Cross-department collaboration
- Vendor management
- Interpersonal communication
Education and Training
other,other,other,other
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 5 staff members.
- Trained and supervised 3 staff members.
- Documented and resolved a negative customer experience which led to more responsibility in costumer care.
Interests
Providing support to those in need
Creating a better path for future generations
Environmental health
Mental health
Socioeconomic divide
Timeline
Meat Department Manager
Draeger's
06.2020 - Current
Produce Clerk
Target
06.2019 - 08.2019
Landscape Worker
Jamies Gardening Service
06.2017 - 08.2017
Bachelor of Science - Psychology
San Jose State University
Associate of Arts - Sociology
Canada College
Associate of Arts - Psychology
Canada College
Associate of Arts - Social Sciences Education
Canada College
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