Angel Flor
Pomona,CA
Summary
Proven achiever in customer service, demonstrated at Smart & Final where I excelled in complaint handling and product support, consistently surpassing performance metrics. Skilled in both escalation management and fostering teamwork, I led by example in a high-pressure environment, contributing significantly to service excellence and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Clerk
Smart & Final
06.2022 - 06.2023
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
Education
High School Diploma -
School Of Extended Educational Options
Pomona, CA05.2024
Skills
- Customer service excellence
- Complaint Handling
- [Product or Service] support
- Product Knowledge
- Supply Coordination
- Escalation management
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Clerk
Smart & Final
06.2022 - 06.2023
High School Diploma -
School Of Extended Educational Options