ANGEL FLORES JR.
Somerset,New Jersey
Summary
A seasoned ordained minister with strong analytical and creativity. Having the ability to bring about amenable resolutions through open communication. Organized; prioritizing tasks to execute current objectives. I am a mission-oriented servant leader who has successfully developed congregation members. I am highly accomplished in helping members strengthen personal relationships with God and providing growth opportunities. I have talent in program administration, operations management, and spiritual leadership.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Management Professional
Fiserv
01.2022 - Current
- Company Overview: Supporting financial institutions in their day-to-day activities
- Define and investigate the cause of an error message in a transaction
- Work alongside different departments to resolve clients’ inquiries, with products such as Dispute Expert, 3DSecure, Card Expert, and Cardhub
- Conduct meetings in Teams with financial institutions and other Fiserv departments to collaborate and resolve current issues
- Provide documentation to clients found in Client Central and KB articles to assist them in achieving their objectives
- Working within my debit team and sharing knowledge learned to strengthen the team
- Assisting the debit team by inviting and encouraging them to join bi-weekly collaboration meetings
- Contributed to Fiserv’s success by discovering financial institutions’ needs, such as educating the client on the benefit of soft tokens versus hard tokens presently used
- Supporting financial institutions in their day-to-day activities
Branch Banker
PNC Bank
01.2020 - 01.2021
- Produce traffic in the branch by conducting multi-channel calls, bringing in customers to investigate customers’ needs or wants, and supplying them with services or products to execute the desired outcome.
- Conduct account receivables and payables for customers while creating great customer relationships.
- Support manager on multiple projects, meeting deadlines, and ensuring all issues are resolved
- Collaborate with multiple departments to maintain a promising experience for customers and execute the organization’s goals.
- Ensure the safety of customer information and PNC property, while assisting risk liability with the proper department in an organization.
- Document and organize all proper paperwork to meet government guidelines.
Solution Specialist
Verizon Wireless
01.2014 - 01.2020
- Established an effective referral networking relationship with external COIs in the business community
- Work closely with business partners to increase sales.
- Proactively prospected new business and consumer relationships with the use of Salesforce.
- Conduct meetings with the team to review the team’s status, goals to obtain, and how to execute them.
- Effectively communicate all financial contracts with customers ensuring understanding.
- Built rapport with clients by discovering customer’s needs to tailor a solution that best fits their objective.
- Excelled within a highly competitive environment where my leadership and interpersonal skills were a major key to my success.
- Troubleshoot customer’s product, delivering great customer satisfaction.
- Develop and implement sales and marketing strategies.
Minister (Volunteer)
New Walk Church
01.2002 - 01.2019
- Create a core leadership team and continue leadership development.
- Managed several groups at different locations, training group leaders on how to facilitate interpersonal skills.
- Innovate ways to reach the community, market local churches, and strengthen church members.
- Communicate effectively upper-level leadership objectives and vision, as well as implement a path of executing target goals.
- Create a system of support for members of the congregation.
- Conduct and manage multiple projects: community events, retreats, and local outings.
Education
Masters - Divinity
Liberty University
Lynchburg, VirginiaBusiness Administration -
American InterContinental University
Hoffman Estates, IllinoisProject Management Certification -
Certified Scrum Master -
Skills
- Leadership Development
- Tech Savvy
- Microsoft Office
- Facilitation
- Interpersonal Skills
- Conflict Management & Resolution
- Staff Education and Training
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Market Strategy & Research
- Time Management
Ministryphilosophy
My ministry philosophy is to equip the saints to live a life that honors God and is productive in their community. To educate through scripture and living a life honoring Jesus by reflecting to others who He is through incarnational living. To teach all the saints to be grounded in the truth of the creed spoken in 1Corinthians 15, and display the love of Christ to all people. To counsel and become the hands and feet of God to those in need. Living a life of faith visibly expressed by work, being a light to others for the glory of God.
Certification
- CSM - Certified Scrum Master
Timeline
Service Management Professional
Fiserv
01.2022 - Current
Branch Banker
PNC Bank
01.2020 - 01.2021
Solution Specialist
Verizon Wireless
01.2014 - 01.2020
Minister (Volunteer)
New Walk Church
01.2002 - 01.2019
Business Administration -
American InterContinental University
Project Management Certification -
Certified Scrum Master -
Masters - Divinity
Liberty University