Angel Flowers
Houston,TX
Summary
Dynamic Customer Service Manager with a proven track record at Texas Credit Auto Sales Inc, excelling in meticulous attention to detail and exceptional problem-solving skills. Elevated customer satisfaction through innovative conflict resolution and staff coordination. Expert in ensuring compliance with standards, showcasing a blend of technical proficiency and superior customer relations.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Texas Credit Auto Sales Inc
Houston, TX
01.2024 - Current
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager
Texas Credit Auto Sales Inc
Houston, TX
01.2010 - Current
- Completed vehicle inspections to verify compliance with standards and regulations and prevented use of vehicles with extreme safety concerns or violations.
- Evaluated the effectiveness of emission control devices installed on engines or vehicles through visual inspection techniques.
- Installed new software programs designed to improve the accuracy of emissions measurements.
- Performed detailed inspections of vehicle exhaust systems, including catalytic converters, to ensure compliance with emissions regulations.
Education
GED - Business
Home School
Houston, TX2024
Skills
- Skilled multi-tasker
- Meticulous attention to detail
- Customer service
- Conflict resolution techniques
- Problem-solving
- Decision-making
- Customer relations
- Verbal and written communication
- Staff coordination
Timeline
Customer Service Manager
Texas Credit Auto Sales Inc
01.2024 - Current
Manager
Texas Credit Auto Sales Inc
01.2010 - Current
GED - Business
Home School
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