Angel Freed
Hattiesburg,Mississippi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
ONE MAIN FINANCIAL GROUP
10.2018 - 08.2024
- Coordinating the approval or rejection of personal loans
- Preparing financial statements and regulatory reports each month
- Processing new loans and clients though sales and marketing
- Maintaining delinquency by working with customers on payment arrangements
- Responsible for accounts payable and billing for the company
- Filing and processing all insurance claims on personal and auto loans
- Handling and resolving all customer complaints
- Selling all available insurance to qualifying customers
- Purchasing all needed materials for daily, monthly, or quarterly operations
Independent Insurance Sales Agent
THE ASSURANCE GROUP
06.2018 - 02.2019
- Outside sales
- Calling leads and scheduling appointment with potential clients
- Selling all applicable insurance to qualified clients
- Generating quotes and contracts through all qualifying agencies
- Preparing financial statements for clients
- Generating new clients daily through calling and appointments
Assistant Manager
HARRISON FINANCE
05.2006 - 06.2018
- Coordinating the approval or rejection of personal loans
- Preparing financial statements and regulatory reports each month
- Processing new loans and clients though sales and marketing
- Maintaining delinquency by working with customers on payment arrangements
- Responsible for accounts payable and billing for the company
- Filing and processing all insurance claims on personal and auto loans
- Handling and resolving all customer complaints
- Selling all available insurance to qualifying customers
- Purchasing all needed materials for daily, monthly, or quarterly operations
Customer Service Representative
FARM BUREAU
08.2005 - 05.2006
- Handled incoming and outgoing correspondence including mail, email and faxes
- Answered phone calls and directed the customer to the appropriate claims adjuster
- Maintained office files to efficiently deal with paper flow
- Investigated customer’s coverage to see if properly covered and assisted claims adjusters
General Manager
RAMADA INN AND RESTAURANT
05.2001 - 08.2005
- Directed and monitored employees to ensure that their job was completed to company satisfaction
- Built clientele through marketing and sales as well as internet interactions
- Processed payroll and accounts receivable
- Ordered all beverages and food products for the restaurant and bar area
- Managed bar and restaurant staff
- Coordinated all weekly meetings with employees and owners
Education
Bachelor of Science - Business Administration, Minor Biological Sciences
UNIVERSITY OF SOUTHERN MISSISSIPPI
Hattiesburg, MSAssociates in Arts - undefined
PEARL RIVER COMMUNITY COLLEGE
Hattiesburg, MS05.2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Certification
- Accident, Health, and Life license
- Money-Laundering Certification
Timeline
Assistant Manager
ONE MAIN FINANCIAL GROUP
10.2018 - 08.2024
Independent Insurance Sales Agent
THE ASSURANCE GROUP
06.2018 - 02.2019
Assistant Manager
HARRISON FINANCE
05.2006 - 06.2018
Customer Service Representative
FARM BUREAU
08.2005 - 05.2006
General Manager
RAMADA INN AND RESTAURANT
05.2001 - 08.2005
Bachelor of Science - Business Administration, Minor Biological Sciences
UNIVERSITY OF SOUTHERN MISSISSIPPI
Associates in Arts - undefined
PEARL RIVER COMMUNITY COLLEGE
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