Angel Gilley
Jacksonville,Florida
Overview
2026
2026
years of professional experience
Work History
Clerical Support Specialist
Municipal Code Compliance Division
Jacksonville Fl
09 2023 - Current
- Maintained confidentiality of sensitive information through strict adherence to privacy policies and procedures.
- Streamlined communication between departments using clear written correspondence via email or memos as appropriate for the situation.
- Promoted a positive work environment by maintaining a clean, organized workspace conducive to productivity.
- Assisted with meeting coordination, including scheduling appointments, sending reminders, and preparing necessary documents.
- Enhanced office efficiency by streamlining clerical processes and implementing organizational systems.
- Supported departmental goals for increased productivity through proficient document management and data entry.
- Expedited workflow by accurately processing invoices, purchase orders, and expense reports in a timely manner.
- Enhanced departmental performance through proactive identification of areas needing improvement and proposing
Parking Enforcement Officer
City of Jacksonville Fl
Jacksonville Florida
07 2023 - 09 2023
- Resolved conflicts between citizens over disputes related to shared driveways or other private property encroachments amicably.
- Responded quickly to emergencies involving vehicles parked illegally near fire hydrants or other restricted locations.
- Streamlined citation processing by accurately entering data into the electronic ticketing system.
- Collaborated with local law enforcement agencies to address recurrent or problematic parking issues.
- Identified opportunities for increased efficiency within department processes leading to improvements in time management and resource allocation.
Customer Service Representative
Maximus
Jacksonville Fl
10.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Customer Service Cashier
Lucky Strike Ent
Jacksonville, FL
03 2017 - 12 2019
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Counted product stock to maintain inventory records. Monitoring product availability in store, on shelves and in orders to accurately answer customer questions.
- Processed returned items in accordance with store
- Processed customer payments quickly and returned exact change and receipts.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Welcomed customers, offering assistance to help
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Claims
Customer Service Representative
Wild Plum Cafe
Jacksonville, FL
01.2016 - 01.2017
- Answered customer questions and addressed concerns, resulting in 20% reduction in complaint calls.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Answered 50+ inbound calls per day and directed to designated individuals or departments.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Trained 10 or more employees each in procedures and policies in order to maximize team performance.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Manager
Chartwells Schools Dining Services
Jacksonville, FL
08.2013 - 01.2016
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Assisted negotiation with vendors and suppliers to reduce cost by 100%.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Studied existing procedures and policies to offer optimal leadership to employees and operations when standing in for
Education
GED -
Jacksonville Job Corps
Jacksonville, FL05.2008
Skills
- claims
- Customer relations
- Shipping and receiving understanding
- Problem-solving abilities
- Clerical support
- High-energy attitude
- Resolved customer concerns efficiently to promote satisfaction and loyalty
- Handled incoming and outgoing
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Utilized office management software to record and track customer information
- Live chat support
- Filing
- Customer Education
- Multi-line phone talent
- Account updating
- Warehousing functions
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Money handling abilities
- Microsoft Excel
- Scheduling
- Microsoft Outlook
- Data Collection
Timeline
Customer Service Representative
Maximus
10.2021 - 03.2022
Customer Service Representative
Wild Plum Cafe
01.2016 - 01.2017
Manager
Chartwells Schools Dining Services
08.2013 - 01.2016
Clerical Support Specialist
Municipal Code Compliance Division
09 2023 - Current
Parking Enforcement Officer
City of Jacksonville Fl
07 2023 - 09 2023
Customer Service Cashier
Lucky Strike Ent
03 2017 - 12 2019
GED -
Jacksonville Job Corps