Roxanne Evans
Baldwin,NY
Summary
Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Overview
9
9
years of professional experience
Work History
Clerical Support Specialist
Panda Aiken
Brooklyn Kings County, New York
03.2020 - 03.2022
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operations of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Received and routed business correspondence to correct departments and staff members.
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Provided ease of access and navigation for important data by compiling, organizing, and uploading organizational documents to companies database.
Clerical Data Entry Associates
Promise Home Care Agency
The Bronx, NY
10.2014 - 12.2017
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in the database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using a10-keypad.
- Compiled data and reviewed information for accuracy prior to input.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Added documents to file records and created new records to support filing needs.
- Created reports based on up-to-date data to inform business decisions.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate the functioning of health education programs.
- Gathered data from multiple sources and programs.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Clerical Documentation Support
Affinity Health Plan
The Bronx, NY
10.2011 - 02.2014
- Coordinated care by leading daily patient rounds and facilitating communication among nurses, ancillary staff and physicians.
- Communicated with nurses and physicians regarding core measures and other evidence-based practice compliance.
- Delivered comprehensive planning, implementation, and evaluation of plans of care.
- Contributed to continuous quality improvement activities in support of departmental objectives.
- Coordinated program referrals for community-based resources.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Completed psychosocial evaluations and needs assessments.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Arranged rapid office equipment repair and maintenance with vendors.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Created detailed expense reports and requests for capital expenditures.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Executed record filing system to improve document organization and management.
Clerical Navigation Support Specialist
Health First
Manhattan, NY
03.2010 - 06.2011
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operations of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
- Received and routed business correspondence to correct departments and staff members.
Education
Associate of Applied Science - Cardiovascular Technology
Eastwick College
Nutley, NJ10.2023
Some College (No Degree) - Information Technology Project Management
SUNY Stony Brook
Stony Brook, NYAssociate of Science - Nursing
Palm Beach School of Nursing
Palm Beach Florida10.2018
High School Diploma -
Springfield Gardens High School
143 10 Sprinfield Bvd Sprinfield Gardens New York06.1984
Skills
- Records Management Software
- Office Supply Management
- Data Gathering
- Google Drive
- Mail Processing
- Schedule Management
- Data Entry and 10-Key
- File and Database Management
- Data Recording
- Clerical Support
- Confidential Data Protection
- Customer Satisfaction
- Email Correspondence
- Microsoft Applications
- Data Integrity
- Call Transfers
- Field Data Collection
Timeline
Clerical Support Specialist
Panda Aiken
03.2020 - 03.2022
Clerical Data Entry Associates
Promise Home Care Agency
10.2014 - 12.2017
Clerical Documentation Support
Affinity Health Plan
10.2011 - 02.2014
Clerical Navigation Support Specialist
Health First
03.2010 - 06.2011
Associate of Applied Science - Cardiovascular Technology
Eastwick College
Some College (No Degree) - Information Technology Project Management
SUNY Stony Brook
Associate of Science - Nursing
Palm Beach School of Nursing
High School Diploma -
Springfield Gardens High School
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