Angel Govea
Milwaukee,WI
Summary
Experienced loan processing professional and server with a focus on customer service and adherence to bank standards and food standards. Skilled in communication, decision-making, and attention to detail. Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
06.2022 - Current
- Greet customer within 30 seconds or being assigned to our table with a friendly smile and pleasant attitude
- Pay attention to detail on client refill
- Provide excellent menu and drink knowledge to answer any questions the client have
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Cultivated warm relationships with regular customers.
Mortgage Loan Processor II
UW Credit Union
03.2022 - Current
- Process basic to complex loan files by income analysis, credit bureau review, repayment ability, and property value, follow up on any outstanding documentation or services needed, maintain working knowledge of various mortgage product options including fixed rate, adjustable rate, WHEDA, FHA, VA, Down Payment Assistance Grant programs, construction loans, and lot loans
- Maintain consistent and appropriate contact with Members through phone and/or email to ensure follow up of outstanding loan documentation.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout the entire mortgage process.
Senior Loan Processor
CrossCountry Mortgage LLC
05.2020 - 03.2022
- I am responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and ordering third party documentation by communicating directly with the customer and/or loan officer in a professional and effective manner
- Verify that an application is complete and accurate; and have all necessary documentation to send into underwriting
- Communicate with various companies to obtain Property Survey, Flood Certificate, Title
- Provide accurate reports on loans, services and needs.
Skills
- Critical thinking
- Analytical abilities
- Risk analysis
- Pipeline management
- Queue management
- Prioritization
- Time management
- Proficiency with Microsoft Office
- Problem solving
- Client relations
- Sales
- Banking
- Application coordination
- Financial document review
- Hostess support
- Food inspection
Languages
Spanish
Timeline
Server
Olive Garden
06.2022 - Current
Mortgage Loan Processor II
UW Credit Union
03.2022 - Current
Senior Loan Processor
CrossCountry Mortgage LLC
05.2020 - 03.2022
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