Angel Hafner
Erlanger,KY
Summary
Customer service professional with a proven track record at Ameristop Food Mart, excelling in cash management. Recognized for resolving customer complaints, fostering loyalty, and enhancing team morale. Committed to maintaining a welcoming environment while effectively multitasking.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment, ability to quickly understand and apply new concepts. Ready to use and develop communication and problem-solving skills in working with different kinds of people.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Ameristop Food Mart
05.2024 - 03.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Collaborated with team members to maintain smooth operations.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
Server
Sem Villa Nursing Home
08.2020 - 08.2021
- Cultivated warm relationships with residents.
- Maintained a clean and orderly dining area.
- Bussed and reset dining room tables.
- Set positive tone for entire dining experience with residents.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for residents and staff.
- Explained menu items and options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of residents and staff.
Education
High School Diploma -
Lloyd Memorial High School
Erlanger, KY05.2024
Skills
- Customer service
- Reliability and punctuality
- Patience and composure
- Cash management
- Refund handling
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Active listening
Timeline
Customer Service Cashier
Ameristop Food Mart
05.2024 - 03.2025
Server
Sem Villa Nursing Home
08.2020 - 08.2021
High School Diploma -
Lloyd Memorial High School
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