Angel Harry
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
TSA Agent
TSA
Queens, New York
04.2024 - Current
- Successfully completed all training requirements related to airport safety standards.
- Utilized problem solving skills to identify potential threats within a variety of items.
- Interacted professionally with passengers while ensuring compliance with TSA guidelines.
- Maintained up-to-date knowledge of current aviation security procedures and protocols.
- Conducted searches for contraband, weapons, explosives and prohibited items.
- Analyzed personal identification and necessary travel documents for signs of fraud or alterations.
- Performed pat-down and hand-held wand searches of passengers who had triggered machine alarms, who are unable to pass through metal detectors and who had been randomly identified for such searches.
- Notified supervisors and other appropriate personnel when security breaches occur.
Wheelchair Agent
Airway LLC
JFK
01.2023 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Located and read airport monitors to determine arrival and departure information.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
Certified Trainer
Chipotle Grill
2166 Nostrand
08.2021 - 12.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials and equipment.
- Documented attendance, participation and progress.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Popeyes® Louisana Kitchen
760 New Lots
04.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Academy For College Preparation And Career Explora
Brooklyn, NY05.2021
Associate - Criminal Justice
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Customer Inquiries
- Passenger Assistance
- Wheelchair Assistance
- Customer Satisfaction
- Customer Care
- Customer Engagement
- Making Announcements
- Cash Management
- Team Leadership
- Food Preparation
- Customer Interaction
- Passenger Safety Measures
- Setting Goals
- Integrity and Honesty
Timeline
TSA Agent
TSA
04.2024 - Current
Wheelchair Agent
Airway LLC
01.2023 - Current
Cashier
Popeyes® Louisana Kitchen
04.2022 - 08.2022
Certified Trainer
Chipotle Grill
08.2021 - 12.2023
High School Diploma -
Academy For College Preparation And Career Explora
Associate - Criminal Justice
Kingsborough Community College of The City University of New York