Hector Fuentes
Cape Coral,Florida
Summary
Dedicated TSA Agent with expertise in passenger screening and advanced threat detection. Known for integrity, attention to detail, and exceptional customer service, contributing to improved checkpoint efficiency and safety.
Detail-oriented professional recognized for strong decision-making and crisis management skills. Experience in law enforcement and security roles, committed to enhancing public safety while delivering top-tier customer service.
Experienced in screening people, belongings, and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs.
Overview
43
43
years of professional experience
Work History
TSA Agent
Transportation Security Administration, TSA
01.2023 - Current
- Screen passengers and baggage for prohibited items using advanced imaging technology.
- Conduct thorough inspections while ensuring compliance with federal security regulations.
- Collaborate with team members to enhance operational efficiency during peak travel periods.
- Respond promptly to security alarms and resolve potential threats effectively.
- Implement process improvements to streamline checkpoint flow and reduce wait times.
- Provide exceptional customer service while addressing passenger inquiries and concerns regarding security procedures.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Improved overall safety with effective communication and collaboration among team members.
Police Officer
Chicago Police Department
12.1998 - 01.2022
- Enforced local laws and regulations to ensure community safety and compliance.
- Conducted thorough investigations, gathering evidence and interviewing witnesses effectively.
- Collaborated with community organizations to develop crime prevention initiatives and enhance public relations.
- Mentored junior officers, fostering professional development and adherence to departmental policies.
- Responded promptly to emergency calls, demonstrating strong decision-making under pressure.
- Prepared detailed reports documenting incidents, arrests, and investigations for legal proceedings.
- Engaged actively with neighborhood watch programs to build trust and improve community-police relations.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Conducted preliminary investigations at scenes of major crimes.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
Security Supervisor
John F. Kennedy High School
06.2008 - 06.2011
- Supervised security staff to ensure compliance with safety protocols and school policies.
- Conducted regular security assessments to identify vulnerabilities and implement corrective measures.
- Developed emergency response plans, enhancing preparedness for various crisis situations.
- Coordinated training sessions for new personnel on security procedures and best practices.
- Conducted regular patrols of facility to detect and deter security threats. Insured all students were safe during school hours.
Master Service Technician
Servicemaster Home Health Care
04.1993 - 06.1998
- Diagnosed and repaired complex mechanical issues in home health care equipment.
- Led training sessions for junior technicians on equipment maintenance and safety protocols.
- Streamlined repair processes, reducing turnaround time for service requests significantly.
- Coordinated with management to implement new service protocols, enhancing customer satisfaction. Delivered patients Medications and Equipments.
Pharmacy Technician
Resurection Hospital
01.1993 - 06.1998
- Dispensed medications accurately while adhering to safety protocols and regulatory guidelines.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Assisted pharmacists in preparing medication doses and compounding prescriptions as needed.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity. delivered medication to patients.
Shipping and Receiving Clerk
Hospital Laundry Services
06.1983 - 06.1988
- Operated forklifts and pallet jacks for efficient shipping and receiving processes.
- Coordinated inbound and outbound shipments, ensuring compliance with safety regulations.
- Managed inventory records using warehouse management systems for accurate tracking.
- Oversaw quality control checks to maintain high standards of laundry service output.
- Trained new staff on safety protocols and operational procedures for effective onboarding.
- Streamlined workflow processes, improving overall efficiency in shipping operations.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Education
Associate of Science - Business Accountancy
Robert Morris University
Chicago, IL06-1986
High School Diploma -
Roberto Clemente High School
1147 N Western Ave Chicago Il06-1983
Skills
- Passenger screening
- Public safety awareness
- Physical fitness
- First aid training
- Baggage inspection
- Security protocols
- Advanced threat detection
- Passport checks
- Customer service and assistance
- Integrity and honesty
- Customer relations skills
- Behavioral observations
- Self-defense training
- Security station experience
- Incident reporting
- De-escalation techniques
- Firearm handling
- X-ray machine operation
- Object identification
- Radio communication
- Customer service
- Attention to detail
- Multitasking
- Decision-making
- Self motivation
- Public safety
- Crowd control
- Written communication
Accomplishments
- Documented and resolved Crime Incidents which led to Positive results Of Apprehension of Criminals
- Achieved Goals by completing Task with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
TSA Agent
Transportation Security Administration, TSA
01.2023 - Current
Security Supervisor
John F. Kennedy High School
06.2008 - 06.2011
Police Officer
Chicago Police Department
12.1998 - 01.2022
Master Service Technician
Servicemaster Home Health Care
04.1993 - 06.1998
Pharmacy Technician
Resurection Hospital
01.1993 - 06.1998
Shipping and Receiving Clerk
Hospital Laundry Services
06.1983 - 06.1988
Associate of Science - Business Accountancy
Robert Morris University
High School Diploma -
Roberto Clemente High School