Angel Hernandez

Membership Clerk:

• Served as a knowledgeable resource for potential members seeking information about benefits, fees, policies, and procedures related to joining the organization.
• Coordinated membership events, fostering positive relationships with both current and prospective members.
• Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.

Sales Auditor:

• Spearheaded internal audit initiatives, resulting in increased operational efficiency and reduced errors in financial reporting.
• Identified revenue discrepancies through meticulous examination of sales data, leading to improved financial accuracy.
• Ensured timely completion of all assigned audits by effectively managing workload and prioritizing tasks based on urgency and importance.

• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
• Maintained knowledge of current positions, exchange guidelines, payment policies and security practices
• Mentored team members in mastering sales techniques to consistently exceed objectives
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.