Angel Hervey
Southaven,MS
Summary
Adept at navigating high-pressure environments, I enhanced customer satisfaction significantly at Amazon by implementing effective service strategies and streamlining inventory processes. My experience at Jake and Ribs honed my multitasking and exceptional communication skills, ensuring guests always left with a positive impression.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2025
2025
years of professional experience
Work History
Host
Jake and Ribs
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Associate
Amazon
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Server
Longhorn Steakhouse
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Associate Of Business Administration - Business Administration
Holmes Community College
Goodman, MS05.2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Professional appearance
- Order accuracy
Timeline
Server
Longhorn Steakhouse
04.2024 - Current
Host
Jake and Ribs
Associate
Amazon
Associate Of Business Administration - Business Administration
Holmes Community College
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