Angel Hickerson
New Orleans,LA
Summary
Proactive Program Director and Supervisor with extensive experience in staff development, strategic leadership, and program operations. Successfully mentored and trained teams, improved productivity, and advanced community outreach efforts. Skilled in budgeting, scheduling, resource allocation, and conflict resolution, bringing effective leadership and problem-solving abilities to drive team efficiency and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Director
Joblink
10.2021 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Advanced community outreach efforts by forging strong relationships with local partners.
Supervisor
JobLink
10.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
No Degree - Medical Assistance
Sanford Brown
Houston, TX02.2008
High School Diploma -
Alcee Fortier Sr High
New Orleans, LA05.1999
Skills
- Effective leader
- Administration knowledge
- Program Leadership
- Staff Development
- Strategic leadership
Certification
CPI Training Skills
CPR/AED Certified
CMA Certified Medication Assisitance
Timeline
Program Director
Joblink
10.2021 - Current
Supervisor
JobLink
10.2021 - Current
No Degree - Medical Assistance
Sanford Brown
High School Diploma -
Alcee Fortier Sr High
CPI Training Skills
CPR/AED Certified
CMA Certified Medication Assisitance
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