Angel Hicks
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Server, and Bartender
Dodge City Steak House
09.2021 - Current
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Offered strong customer service skills, and keeping customers satisfied
- Helping new members learn and experience waitressing
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
CSR, Inside Sales, Dispatch, Trainer
Jay's Heating, Air & Plumbing
05.2023 - 08.2024
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled customer complaints for maintaining a positive client experience.
- Enhanced company reputation with effective communication and problem-solving skills.
- Provided technical support, ensuring smooth resolution of technical issues.
- Assisted in training new team members to enhance team performance.
- Managed customer accounts for accurate and timely service delivery.
- Increased repeat business with personalized service and attention to detail.
- Exceeded customer expectations by delivering exceptional service.
- Collaborated with team members to achieve departmental goals.
Server, Hostess, To-Go Specialist, and Food Runner
Cracker Barrel Old Country Store
09.2017 - 07.2021
- Offered strong customer service skills, and keeping customers satisfied
- Get trays ready for servers to run out to the guest
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Make sure the To-Go trays are perfect and everything is stocked up
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier/Customer Service, and To-Go Specialist
Chick-fil-A
07.2016 - 02.2017
- Assisted customers with purchases, improving store satisfaction through friendly service.
- Developed relationships with new staff members
- Processed transactions quickly to reduce wait times and enhance customer experience.
- Handled cash, debit, and credit transactions with accuracy, ensuring correct balances.
- Cleaned and organized checkout area to maintain professional appearance.
- Assisted with opening and closing procedures to support store operations.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Associate of Applied Science - Accounting And Finance
Surry Community College
Dobson, North Carolina08-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Sales expertise
- Computer proficiency
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Appointment scheduling
- Staff training
Timeline
CSR, Inside Sales, Dispatch, Trainer
Jay's Heating, Air & Plumbing
05.2023 - 08.2024
Server, and Bartender
Dodge City Steak House
09.2021 - Current
Server, Hostess, To-Go Specialist, and Food Runner
Cracker Barrel Old Country Store
09.2017 - 07.2021
Cashier/Customer Service, and To-Go Specialist
Chick-fil-A
07.2016 - 02.2017
Associate of Applied Science - Accounting And Finance
Surry Community College
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