Angel Hills
Benton
Summary
Analytical SBA Loan Specialist experienced in origination, servicing, and liquidation of SBA loans across multiple states. Managed non-performing loan portfolios while fostering teamwork and communication to enhance overall operations. Committed to continuous learning and contributing to team success with a positive attitude.
Overview
1
1
Language
24
24
years of professional experience
Work History
Associate Real Estate Broker
Crye-Leike Realtors Financial Centre
Little Rock, AR
07.2018 - Current
- Facilitated property transactions by providing comprehensive market analyses and tailored client consultations.
- Negotiated sales contracts effectively, ensuring favorable terms for clients while maintaining compliance with regulations.
- Mentored junior brokers, sharing industry knowledge and best practices to foster professional growth.
- Cultivated strong relationships with clients, resulting in high levels of satisfaction and repeat business referrals.
- Coordinated property showings and open houses, showcasing properties' unique features to prospective buyers.
- Managed a diverse portfolio of residential and commercial properties, maximizing client investments and returns.
- Streamlined communication channels with clients, ensuring timely responses to inquiries and concerns.
Loan Specialist
Small Business Administration
Little Rock, AR
07.2009 - 09.2025
- Trained new staff on loan servicing protocols and best practices to enhance team performance.
- Analyzed customer accounts to identify discrepancies, resolving issues efficiently to maintain account integrity.
- Facilitated payment agreement settlements with delinquent borrowers, lowering loss exposure while preserving positive customer relations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided expert guidance to borrowers throughout the entire loan process, from application to disbursement.
- Maintained detailed records of borrower interactions for audit purposes, ensuring full regulatory compliance at all times.
- Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
- Monitored portfolio performance closely, identifying trends and proactively addressing potential issues before escalation.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Led loan servicing operations, ensuring compliance with industry regulations and internal policies.
- Mentored junior staff on best practices in loan servicing and customer engagement strategies.
- Developed training materials to improve employee onboarding and knowledge retention.
- Actively participated in ongoing professional development opportunities to further enhance expertise in the field of loan servicing.
- Trained junior staff in proper loan servicing practices, contributing to overall team success.
- Managed liquidation process for SBA Express loans in a 24-state region. Accumulated 20 years of expertise in origination, servicing, and liquidation of SBA loans. Maintained adherence to regulatory standards throughout loan servicing operations. Coordinated with various stakeholders to enhance efficiency in loan approvals.
- 10 years of experience directly managing portfolios of SBA loans that are non-performing
Owner
MyaClay Commercial Lending LLC
Little Rock, AR
09.2008 - 07.2009
- Developed strategic partnerships with financial institutions to enhance lending programs.
- Implemented innovative marketing strategies to attract new business clients.
- Oversaw operational workflows to ensure compliance with regulatory standards.
- Mentored junior staff in client relationship management and loan processing techniques.
- Implemented efficient documentation practices that expedited processing times while ensuring compliance with industry regulations.
- Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.
Branch Manager
Allied Mortgage
Little Rock, AR
02.2003 - 09.2008
- Developed and implemented strategic business plans to enhance market share and profitability.
- Led branch operations, ensuring compliance with regulatory standards and company policies.
- Managed team performance through regular coaching, training, and mentoring initiatives.
- Cultivated relationships with clients to foster loyalty and drive repeat business opportunities.
Education
Bachelor of Science - Finance
University of Maryland Global Campus
Hyattsville, MD05-2028
Skills
Residential real estate
Buyer representation
Listing presentation
Local market expertise
Property valuation
Business development
Client relationships
Market analysis
Transaction management
Contract documentation
Real estate regulations
Client consultation
Goal-oriented mindset
Languages
English
Native or Bilingual
Timeline
Associate Real Estate Broker
Crye-Leike Realtors Financial Centre
07.2018 - Current
Loan Specialist
Small Business Administration
07.2009 - 09.2025
Owner
MyaClay Commercial Lending LLC
09.2008 - 07.2009
Branch Manager
Allied Mortgage
02.2003 - 09.2008
Bachelor of Science - Finance
University of Maryland Global Campus