Summary
Overview
Work History
Education
Skills
Languages
Timeline

Angel Holmes

Ogden

Summary

Dynamic Customer Service Representative with a proven track record at McDonald's, excelling in problem resolution and relationship building. Known for enhancing customer satisfaction through active listening and efficient service. Reliable and organized, I effectively managed high-stress situations, fostering loyalty and repeat business while ensuring accurate cash handling.

Outgoing and reliable with strong emphasis on excellent customer service and teamwork. Familiar with food safety standards and adept at operating kitchen equipment. Capable of creating positive dining experience for customers by ensuring quality and efficiency.

Offering positive attitude and dedication to providing excellent customer service, ready to thrive in fast-paced environment. Brings understanding of food safety standards and ability to quickly learn and operate kitchen equipment. Ready to use and develop strong organizational and multitasking skills in this role.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

McDonald's
07.2023 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
  • Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
  • Provided beverage cups and condiments to increase customer convenience
  • Resolved customer complaints independently or with aid of supervisor.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.

Education

High School Diploma -

Davinci Academy of Science And The Arts, Ogden, UT
05-2025
  • Honor Roll [2019 - 2021- 2022 - 2023 - 2024]
  • Awarded Music Cord
  • Honoree of Nomination for the National Honor Society
  • Completed AP course in European History
  • Extracurricular Activities: After School Music programs
  • Rocketry Member
  • Capstone Project: Driven By Passion, The goal of the project was to rekindle the love of driving in people.

Skills

  • Customer service

  • Active listening

  • Critical thinking

  • Data entry

  • Problem resolution

  • Relationship building

  • Positive attitude and enthusiasm

  • Fast and efficient service worker

  • Money handling

  • Organized multi-tasker

  • Reliable and punctual

  • Late-night shift availability

Languages

English
Native or Bilingual

Timeline

Customer Service Representative - McDonald's
07.2023 - 10.2024
Davinci Academy of Science And The Arts - High School Diploma,

Similar Profiles

CREATE PROFILE
Angel Holmes