Angel Hurst
Baltimore,MD
Summary
Detail-oriented professional with experience in patient scheduling and coordination. Proven skills in HIPAA compliance and effective communication, enhancing patient satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
MTA non cdl operate
Transdev Transportation
Baltimore, Maryland
07.2026 - 09.2026
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Medical Secretary
St. Joesph's Hospital
Towson, Maryland
02.2026 - 06.2026
- Streamlined patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated communication between medical staff and patients to ensure clear understanding.
- Prepared patient charts for physicians by updating existing information before appointments.
- Answered incoming calls professionally and directed them to appropriate personnel.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
Surgical Coordinator
GBMC Hospital
Towson, Maryland
01.2017 - 12.2025
- Coordinated surgical schedules for multiple departments within the hospital.
- Communicated with surgeons and staff to ensure seamless operations.
- Managed patient records and documentation for surgical procedures.
Unit Secretary
UMMC
Baltimore, Maryland
09.2005 - 01.2017
- Maintained accurate patient records within electronic systems for data integrity.
- Coordinated effective communication between medical staff and patients to enhance clarity.
- Directed incoming calls and routed inquiries to appropriate personnel for timely response.
- Processed necessary documentation to assist with patient admissions efficiently.
- Organized medical supplies and maintained inventory for the department.
- Compiled physical and digital documents, charts, and reports.
- Organized laboratory specimens for pick-up by courier service.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
Education
High School Diploma -
Northern Senior High School
Baltimore, MD06-2002
Skills
- Appointment scheduling
- Patient coordination
- HIPAA compliance
- Attention to detail
- Patient scheduling
- Patient scheduling proficiency
- Professional telephone etiquette
- Adaptable to change
- Telephone customer support
Timeline
MTA non cdl operate
Transdev Transportation
07.2026 - 09.2026
Medical Secretary
St. Joesph's Hospital
02.2026 - 06.2026
Surgical Coordinator
GBMC Hospital
01.2017 - 12.2025
Unit Secretary
UMMC
09.2005 - 01.2017
High School Diploma -
Northern Senior High School