Angel Ibarra
Los Angeles,CA
Summary
Proven to excel in high-pressure environments, I enhanced guest satisfaction at Casita Mexican Restaurant by leveraging exceptional customer service and strong multitasking abilities. Skilled in cash handling and quality control, I consistently maintained positive relationships, even turning complaints into commendable experiences. My proactive approach and dedication to excellence set a positive tone across all interactions.
Overview
6
6
years of professional experience
Work History
Server
Casita Mexican Restaurant
Sherman Oaks, CA
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
The Heights At Burbank
Burbank, CA
05.2019 - 09.2022
- Resolved resident complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Barista
Dunkin' Donuts
Burbank, CA
03.2021 - 02.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor of Arts - Animation
California State University, Northridge
Northridge, CA05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food running
- Quality control
- Suggestive selling
Languages
Spanish
Native or Bilingual
Interests
- Enjoy participating in lifting weights for overall physical and mental well-being
- Love playing basketball, as well as watching NBA basketball on my free time
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Server
Casita Mexican Restaurant
04.2024 - Current
Barista
Dunkin' Donuts
03.2021 - 02.2022
Server
The Heights At Burbank
05.2019 - 09.2022
Bachelor of Arts - Animation
California State University, Northridge