Angel Jacinto
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Senior Director of Talent
Chick-fil-A
Chattanooga, TN
01.2023 - Current
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Director of Training
Chick-fil-A
Chattanooga, TN
03.2022 - 01.2023
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Create training system for all Team Members to get out of training at 110 hours
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Implemented new learning strategies depending upon employees' skill levels.
Director of Operations
Chick-fil-A
Chattanooga, TN
05.2019 - 03.2022
- Developed systems and procedures to improve operational quality and team efficiency.
- Mentored and coached team members to foster productive and engaging work environment.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve guest and team member experience.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Reduced bottlenecks during peak hours and maximize efficiency.
Director of Drive-Thru
Chick-fil-A
Chattanooga, TN
08.2017 - 03.2019
- Grow sales and car count in the Drive-Thru by proving a consistent quick but never rushed experience.
- Maximize efficiency during peak hours by reducing bottlenecks
- Collaborating with leaders to achieve goals and consistency throughout all day parts.
- Lead a top 5 best Drive-Thru in the state Tennessee.
- Implement new and updated technology to be a pioneer in Face- to- Face outside ordering.
Shift Leader
Chick-fil-A
Chattanooga, TN
01.2015 - 08.2017
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Create a welcoming shift where guest and Team Members wanted to be a part of.
Team Member
Peyton's
Cleveland, TN
04.2014 - 11.2014
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
- Frequently inspected production area to verify proper equipment operation.
Kitchen Leader
Golden Corral Buffet And Grill
Chattanooga, TN
07.2011 - 03.2014
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed food safety practices and sanitation guidelines.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Team Member
Hayes Manufacturing
Ellijay, GA
04.2009 - 03.2011
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 150 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Operated equipment while observing standard safety procedures.
Skills
- Human Resources
- Leadership Development
- Project Management
- Strategies and Goals
- Hiring and Retention
- Performance Evaluation
- Team Building Abilities
- Analytical and Critical Thinking
- Remote Office Availability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Director of Talent
Chick-fil-A
01.2023 - Current
Director of Training
Chick-fil-A
03.2022 - 01.2023
Director of Operations
Chick-fil-A
05.2019 - 03.2022
Director of Drive-Thru
Chick-fil-A
08.2017 - 03.2019
Shift Leader
Chick-fil-A
01.2015 - 08.2017
Team Member
Peyton's
04.2014 - 11.2014
Kitchen Leader
Golden Corral Buffet And Grill
07.2011 - 03.2014
Team Member
Hayes Manufacturing
04.2009 - 03.2011