Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angel Jackson

Douglasville,GA

Summary

Dynamic professional with a proven track record at Amazon, enhancing risk management through complex financial models and fostering a robust risk culture. Excelled as a Travel Advisor at Fora, expanding the client base by developing tailored travel plans. Skilled in organizational capabilities and expert destination knowledge, consistently delivering excellent customer service and achieving results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Travel Advisor

Fora
05.2024 - Current
  • Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
  • Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.
  • Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.

Senior Risk Analyst

Amazon
10.2016 - Current
  • Promoted a strong risk culture within the organization through training programs and ongoing communication efforts.
  • Collaborated closely with stakeholders across different functions in order to obtain necessary information for detailed risk assessments.
  • Evaluated third-party vendors for potential risks, ensuring the organization''s resources were protected from external threats.
  • Developed complex financial models that enabled senior leaders make informed decisions while balancing business objectives against inherent risks.

Adjunct Instructor

Bryant & Stratton College
09.2007 - 03.2013
  • Managed classroom effectively to maintain a positive learning environment for all students.
  • Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
  • Participated in professional development opportunities to stay current on best teaching practices and industry trends.
  • Monitored student progress through regular assessments, providing constructive feedback for improvement.

Education

Master of Arts - Education, Communication & Technology

New York University
New York, NY

Associate of Science - Diversity Equity And Inclusion For Human Resources

Cornell University
Ithaca, NY
06.2022

Skills

  • Travel industry experience
  • Organizational capabilities
  • Expert destination knowledge
  • Excellent customer service

Certification

  • CTA - Certified Travel Associate
  • Cornell University - Diversity Equity and Inclusion for Human Resources

Timeline

Travel Advisor

Fora
05.2024 - Current

Senior Risk Analyst

Amazon
10.2016 - Current

Adjunct Instructor

Bryant & Stratton College
09.2007 - 03.2013

Master of Arts - Education, Communication & Technology

New York University

Associate of Science - Diversity Equity And Inclusion For Human Resources

Cornell University

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Angel Jackson