Angel Jackson
Fort Worth,TX
Summary
Driven by a results-focused approach, I've excelled as a Customer Service Representative at LegalZoom, where I streamlined client consultations and achieved a 95% satisfaction rate. Leveraging critical thinking and customer service skills, I adeptly handled over 200 calls daily, ensuring high accuracy in legal document drafting and billing issue resolution. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
LegalZoom
12.2023 - Current
- Assist clients in drafting and reviewing Estate planning documents, ensuring high accuracy and compliance.
- Facilitate the creation and filing of Trademark, Copyright, and Patent applications with 95% client satisfaction.
- Schedule over 100 consultation calls per week between attorneys and customers using CRM software.
- Streamline client consultation, enhancing attorney-customer connections and satisfaction rates.
- Meticulously draft legal documents, contributing to high client approval in wills, trusts, and intellectual property.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Billing Specialist
Duke Energy
09.2022 - 12.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted billing inquiries by delivering prompt responses to enhance customer satisfaction.
- Monitored customer accounts for identification and resolution of billing issues.
- Delivered outstanding customer service, cultivating enduring client connections.
- Verified accuracy of accounts payable payments, resulting in 10% reduction in payment errors and check reissues.
Work From Home Agent
Agero Roadside Assistance
10.2015 - 09.2022
- Investigated and resolved roadside assistance and complaint inquiries promptly and empathetically.
- Provided customized policy coverage information according to the specific clients' programs.
- Utilized global map to locate customers in need of roadside assistance
- Handled over 200 calls per day, managing high call volumes effectively.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX05.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patience
- Adaptability
- Dependability
Timeline
Customer Service Representative
LegalZoom
12.2023 - Current
Billing Specialist
Duke Energy
09.2022 - 12.2023
Work From Home Agent
Agero Roadside Assistance
10.2015 - 09.2022
High School Diploma -
Eastern Hills High School
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