Angel Jimenez-Hernandez
Tampa,FL
Summary
Results-oriented Customer Service Agent skilled in problem-solving and time management. Enhances customer experiences while training staff to maintain company standards. Experienced in baggage handling and cargo operations, focused on improving service quality and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Delta Airlines
Tampa, Florida
12.2019 - Current
- Provided information about flight schedules, baggage policies, and services offered.
- Collaborated with team members to ensure a smooth customer experience.
- Managed cargo loading and unloading to ensure timely departures.
- Assisted in training new staff on ramp procedures and safety protocols.
- Implemented company policies regarding baggage handling and customer service.
Customer Service Agent
Dnata
Tampa, FL
01.2018 - 12.2019
- Loaded and unloaded baggage and cargo, ensuring timely transport to and from aircraft.
- Operated conveyor belts, push-back tractors, and aircraft tugs to facilitate efficient ground operations.
- Handled passenger luggage, mail, and cargo while adhering to safety and privacy protocols.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
Cart Attendant
BJ's Wholesale
Tampa, Florida
01.2017 - 01.2018
- Retrieved carts from parking lot and store to ensure availability for customers.
- Monitored parking lot to facilitate cart retrieval and enhance customer safety.
- Organized cart area to ensure easy customer access.
- Provided excellent customer service through friendly interactions.
Education
Some College (No Degree) - Criminal Justice
Hillsborough Community College
Tampa, FLSkills
- Customer service
- Conflict resolution
- Effective communication
- Team collaboration
- Problem solving
- Compliance management
- Safety protocols
- Time management
- Baggage handling
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Agent
Delta Airlines
12.2019 - Current
Customer Service Agent
Dnata
01.2018 - 12.2019
Cart Attendant
BJ's Wholesale
01.2017 - 01.2018
Some College (No Degree) - Criminal Justice
Hillsborough Community College