Angel Jones
Milwaukee,WI
Summary
Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Premise Health
Milwaukee, WI
09.2024 - Current
- Completed relevant insurance and other claim forms.
- Performed data entry tasks related to billing and collections procedures.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Informed patients of financial responsibilities prior to rendering services.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed referrals for specialist care when requested by physicians or patients.
Lead Release of Information Specialist
ScanSTAT Technologies
Milwaukee , WI
04.2022 - 07.2024
- Collaborated with departments within the organization to ensure compliance with applicable laws regarding access to protected health information.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Reviewed patient records to determine releasable information according to HIPAA regulations.
- Assigned patients to diagnosis-related groups using appropriate computer software.
- Performed quality checks to drive accuracy of release, confidentiality and invoicing.
Lead Patient Access Representative
Froedtert Health
Milwaukee, WI
09.2021 - 03.2022
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Facilitated communication between patients, staff members, and third party payers.
Quality Assurance Analyst
Cardinal Health
West Allis, WI
08.2020 - 09.2021
- Established quality metrics and benchmarks to measure and report on product quality and testing progress.
- Set and achieved product quality objectives while meeting product specifications.
- Created and optimized automated testing tools for repetitive tasks.
- Conducted internal audits to measure adherence to established QA standards.
Education
Associate of Applied Science - Health Unit Coordinator
Milwaukee Area Technical College
Milwaukee, WISkills
- Billing support
- Medical office administration
- Insurance claims
- Time management
- Customer service
- Data verification
- Team collaboration
- Effective problem solving
- Strong leadership
- Registration and admissions
- Flexible schedule
- Verbal and written communication
- Conflict resolution
- Quality assurance
Timeline
Medical Receptionist
Premise Health
09.2024 - Current
Lead Release of Information Specialist
ScanSTAT Technologies
04.2022 - 07.2024
Lead Patient Access Representative
Froedtert Health
09.2021 - 03.2022
Quality Assurance Analyst
Cardinal Health
08.2020 - 09.2021
Associate of Applied Science - Health Unit Coordinator
Milwaukee Area Technical College