Shavonne Dixon
West Palm Beach,FL
Summary
Dynamic and compassionate healthcare professional with a robust background in patient care and office administration, notably at Total MD. Excelled in enhancing patient satisfaction and streamlining office operations through proficient use of EMR/EHR and exceptional organizational skills. Demonstrated ability to improve workflow efficiency by over 30%, leveraging strong problem-solving and medical billing expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Total MD
01.2021 - 09.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Administration Assistant
CMR Construction
09.2018 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Referral Coordinator
Urgent Care Home Health
10.2013 - 07.2016
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Patient Care Technician
Jupiter Medical Center
05.2015 - 11.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Diploma -
John I Leonard
Greenacres City, FL03.1997
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Appointment Setting
- Insurance Verification
- HIPAA Guidelines
- Appointment management
- Payment Collection
- Reminder calls
- Patient Relations
- Medical Billing
- Electronic Medical Records
- Letter preparation
- Medical Records Management
- EMR / EHR
- Workflow Optimization
- Referral Verification
- Paperwork coordination
- Medical office administration
- Medical Charting
- Documentation
- Mail Management
- Outpatient Care
- Medical Office Procedures
- Proficient in Software
- Records Maintenance
- Medical billing and coding
- Inpatient Care
- Insurance Claims
- Inventory Oversight
- Account Management
- Medical Transcription
- Pre-hospital Care
- Petty cash management
- Billing support
- Patient callbacks
- Insurance verifications
- Record processing
- Typing and filing
- Understanding of medical laws
- Point of sale system
- Co-payment collection
- Customer Service
- Problem-Solving
- Computer Proficiency
- Cash Handling
- Collaboration and Teamwork
- Time Management
- Critical Thinking
- Organization and Time Management
- Data Entry
- Adaptable and Flexible
- Administrative Support
Certification
BSL
Timeline
Medical Receptionist
Total MD
01.2021 - 09.2024
Administration Assistant
CMR Construction
09.2018 - 10.2021
Patient Care Technician
Jupiter Medical Center
05.2015 - 11.2018
Referral Coordinator
Urgent Care Home Health
10.2013 - 07.2016
BSL
Diploma -
John I Leonard
Similar Profiles
Susana GiraldoSusana Giraldo
Medical Front Office Receptionist at Total MDMedical Front Office Receptionist at Total MD
Jenna SantiagoJenna Santiago
Medical Assistant at Total MdMedical Assistant at Total Md
Jenna SantiagoJenna Santiago
Medical Assistant at Total MDMedical Assistant at Total MD