Zy'Airia Moore
Canton,MI
Summary
Dynamic and detail-oriented Medical Receptionist at Synergy Health Partners with expertise in patient scheduling and insurance verification. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in maintaining confidentiality and adept at managing high call volumes while fostering a collaborative team environment. CPR certified and proficient in medical documentation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Synergy Health Partners
10.2024 - 02.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Barista
Schoolcraft College
09.2024 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Kiosk Sales Representative
Quick Pass Car Wash
08.2023 - 09.2024
- Balanced daily tasks such as cleaning the workspace while remaining attentive to customer needs during peak foot traffic periods.
- Boosted sales through effective upselling and cross-selling techniques for a diverse range of kiosk products.
- Resolved customer complaints promptly and professionally, turning negative experiences into positive outcomes.
- Developed strong relationships with customers, fostering loyalty and repeat business through exceptional service.
- Maintained an organized, visually appealing kiosk display that attracted potential customers and encouraged browsing.
- Handled cash transactions accurately and efficiently, ensuring proper documentation and secure storage of funds.
- Increased customer satisfaction by providing knowledgeable product information and offering personalized recommendations.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Warehouse Worker
Material Handler
01.2022 - 05.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Education
Certificate - Medical Assistant
Schoolcraft College
Livonia, MISkills
- Patient scheduling
- Medical documentation
- Insurance verification
- Confidentiality compliance
- Customer service
- Basic life support for health care providers (BLS)
- CPR certified
- Medical recordkeeping
- Flexible schedule
- Insurance authorizations
- Patient referral
- Calendar and appointment management
- Patient billing
- Payment scheduling and collection
- Data entry
- Organization and time management
- Collaboration and teamwork
- Cash handling
- Computer proficiency
- Problem-solving
- Typing and filing
- Billing support
- Medical billing and coding
- Microsoft office
- Problem solving
- Team collaboration
- Time management
Certification
BLS, CPR FIRST AID, EMS
Timeline
Medical Receptionist
Synergy Health Partners
10.2024 - 02.2025
Barista
Schoolcraft College
09.2024 - 10.2024
Kiosk Sales Representative
Quick Pass Car Wash
08.2023 - 09.2024
Warehouse Worker
Material Handler
01.2022 - 05.2022
Certificate - Medical Assistant
Schoolcraft College
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