Angel Lara

Solved customer challenges by offering relevant footwear products and services.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Trained and developed sales associates in company processes, product knowledge, customer service and selling techniques.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.

• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Maintained organized, presentable merchandise to drive continuous sales.
• Trained and developed new sales team associates in products, selling techniques and company procedures.