Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Leaupepetele

San Jose ,CA

Summary

Dynamic Office Manager with a proven track record at TaliAngel Transport, excelling in customer service and office administration. Recognized for enhancing team productivity and maintaining confidentiality while managing financial records. Skilled in clear communication and adept at resolving conflicts, ensuring client satisfaction and loyalty.


Overview

11
11
years of professional experience

Work History

Office Manager

TaliAngel Transprort
03.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Customer Service Representative

United Airlines
01.2021 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Office Manager

Linear Tech Striping
09.2014 - 07.2021
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

High School Diploma -

Duncan Russell High School
Tracy, CA
06-1999

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Scheduling and calendar management

Timeline

Office Manager

TaliAngel Transprort
03.2023 - Current

Customer Service Representative

United Airlines
01.2021 - 03.2023

Office Manager

Linear Tech Striping
09.2014 - 07.2021

High School Diploma -

Duncan Russell High School

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