Angel Leon
Boston,MA
Summary
Dynamic Office Manager with a proven track record at Jbb Handyman LLC, excelling in organizational skills and customer relations. Enhanced office efficiency through strategic scheduling and vendor management, while fostering a collaborative environment. Recognized for exceptional customer service and mentoring junior staff, driving team performance and satisfaction.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Jbb Handyman LLC
Pembroke, MA
06.2022 - 01.2026
- Oversaw daily office operations to ensure efficient workflow and productivity.
- Managed scheduling and coordination of appointments for Crew members and clients.
- Implemented office organization strategies, enhancing space utilization and accessibility.
- Trained and mentored junior staff on administrative procedures and best practices.
- Coordinated communication between departments, fostering collaboration on projects.
- Assisted in managing vendor relationships, negotiating contracts for office supplies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Front End Manager
Soliel
Boston, MA
09.2021 - 05.2022
- Supervised daily restaurant operations to ensure exceptional customer service and satisfaction.
- Analyzed customer feedback to identify areas for menu improvements and service enhancements.
- Collaborated with kitchen staff to maintain food safety standards and compliance with health regulations.
- Led regular team meetings to communicate goals, share updates, and foster a collaborative work environment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Sales Scheduler
Terminix Corporate Office
Fayetteville, NC
03.2011 - 09.2014
- Coordinated scheduling operations to optimize technician routes and improve service efficiency.
- Analyzed workload data to forecast staffing needs and enhance resource allocation strategies.
- Collaborated with field teams to resolve scheduling conflicts and ensure timely service delivery.
- Mentored junior schedulers on best practices, contributing to professional development and team performance improvement.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Enhanced stakeholder satisfaction by providing regular, detailed updates on project scheduling and progress.
Education
High School Diploma -
Pine Forest
Fayetteville, NCSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clerical support
- Scheduling coordination
- Scheduling
- Inventory control
- Documentation and control
- Event coordination
- Facility management
- Schedule management
- Vendor engagement
Certification
ServeSafe 11/28/2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Jbb Handyman LLC
06.2022 - 01.2026
Front End Manager
Soliel
09.2021 - 05.2022
Sales Scheduler
Terminix Corporate Office
03.2011 - 09.2014
High School Diploma -
Pine Forest