Angel Lewis
Tampa
Summary
Dedicated restaurant manager with 14 years of experience in the food service industry, specializing in operations management and customer service excellence. Proven track record in staff training, financial oversight, and marketing strategies that enhance profitability and customer satisfaction. Skilled in compliance and safety regulations, with a strong focus on creating a positive dining experience. Holds multiple licenses and certifications, including ServSafe and insurance licenses, demonstrating a commitment to professional development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front of house lead manager
The White Oak Cottage
Lithia
06.2024 - Current
- Oversee Daily Operations: Ensure smooth functioning of all restaurant activities, including front-of-house and back-of-house operations.
- Staff Management: Hire, train, and supervise staff, fostering a positive work environment while ensuring high service standards.
- Financial Management: Monitor budgets, manage expenses, and oversee financial reporting to maximize profitability.
- Customer Service: Maintain high levels of customer satisfaction by addressing complaints, gathering feedback, and enhancing the dining experience.
- Marketing and Promotions: Develop and implement marketing strategies to attract customers and increase sales, including special events and promotions.
- Compliance and Safety: Ensure the restaurant adheres to health and safety regulations, as well as company policies and procedures.
Licensed Insurance Agent
Allstate Insurance
Apollo Beach
12.2023 - 06.2024
Residential Assistant
Spectrum
FL
02.2023 - 12.2023
- Professional Customer service representative for residential customers. I helped with any need any of our residential customers would have.
Server/Bartender
Salty Shamrock
Apollo Beach
02.2016 - 02.2023
- Prepare alcohol or nonalcoholic beverages for bar and restaurant patrons interact with customers take orders serve food and drinks Assess customers needs and preferences and make recommendations prepare cocktails plan and present bar menu check customers identification confirm it's legal drinking age stay guess focus and build excellent guest experience performance experience comply with all food and beverage regulations
Assistant Manager
Salty Shamrock
02.2016 - 09.2022
- Recruiting training in supervising staff agreeing and managing budgets planning menus ensuring compliance with licensing hygiene and health and safety legislation and guidelines promoting and marketing the business overseen stock levels ordering supplies handling customer inquiries and complaints greeting and advising customers problem-solving
Server/Bartender
Pier 22
10.2021 - 02.2022
- Customer service
Customer Care Representative
MUV
Apollo Beach
01.2021 - 05.2021
- I handled customers needs questions concerns. I also sold products as well as troubleshooting over the phone of product opening or any product questions.
Bartender
The AMP
Ybor City
07.2013 - 02.2014
- Was a very high volume bartender here lots of events
Phone Sales Agent
Boost Mobile
02.2012 - 01.2013
Education
Deploma -
Lennard High School
Skills
- Restaurant experience
- Food service
- Craft beer experience
- Conflict management
- Cash handling
- Restaurant Server
- Computers
- Sales
- Phones
- POS
- Phone etiquette
- Restaurant management
- Mixologist
- Spirits experience
- Windows
- Microsoft Excel
- Heavy lifting
- Food safety
- Customer service
- Typing
- Supervising experience
- Negotiation
- Food handling
- Serving
- Cash register
- Teaching
- Leadership
- Computer operation
- Problem-solving
- Organizational skills
- Microsoft Word
- Team management
- Bartending
- Communication skills
- Telemarketing
- Fine dining experience
- Wine knowledge
Certification
- Resident insurance license, 01/01/24, Present
- 4-40 customer representative
- ServSafe
- Personal Lines License
- Property & Casualty License
- Driver's License
- Confidential Clearance
Timeline
Front of house lead manager
The White Oak Cottage
06.2024 - Current
Licensed Insurance Agent
Allstate Insurance
12.2023 - 06.2024
Residential Assistant
Spectrum
02.2023 - 12.2023
Server/Bartender
Pier 22
10.2021 - 02.2022
Customer Care Representative
MUV
01.2021 - 05.2021
Server/Bartender
Salty Shamrock
02.2016 - 02.2023
Assistant Manager
Salty Shamrock
02.2016 - 09.2022
Bartender
The AMP
07.2013 - 02.2014
Phone Sales Agent
Boost Mobile
02.2012 - 01.2013
Deploma -
Lennard High School