Angel Linares
San Juan Capistrano,CA
Summary
Proven multitasker and team player, adept at enhancing customer experiences and sales. Excelled in guest engagement and effective upselling, significantly contributing to service quality and revenue growth. Demonstrated exceptional communication and reliability,resolving complaints swiftly, ensuring customer satisfaction and loyalty. . Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Server
Jeff The Silent Chef
07.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Dental Assistant
Del Obispo Dental
01.2017 - Current
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Scheduled and confirmed patient appointments.
Server
The Vintage Steakhouse
01.2016 - 09.2019
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
Movie Theater Employee
Regency Theatres
04.2016 - 07.2018
- Prepared reports on daily activities and sales to provide management with relevant information.
- Participated in promotional events, effectively boosting ticket sales for upcoming movies and features.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Addressed customer concerns promptly, leading to timely resolutions and increased satisfaction levels.
- Assisted with special events marketing to increase visibility and maximize ticket sales.
- Provided excellent customer service, resulting in repeated patronage and positive feedback.
Education
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06-2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Sales expertise
- Effective customer upselling
- Team Player
- Reliability
- Multitasking
- Adaptable and Flexible
- Reliable and Responsible
- Excellent Communication
- Cool Under Pressure
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Jeff The Silent Chef
07.2021 - Current
Dental Assistant
Del Obispo Dental
01.2017 - Current
Movie Theater Employee
Regency Theatres
04.2016 - 07.2018
Server
The Vintage Steakhouse
01.2016 - 09.2019
High School Diploma -
Capistrano Valley High School