Angel Lopez
Stockbridge,GA
Summary
Driven General Manager of Operations at IHOP, I excelled in elevating customer satisfaction and business growth through strategic leadership and financial management. Expert in team development and problem-solving, I significantly improved productivity and profitability by fostering a culture of continuous improvement and effective decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager of Operations
IHOP
Stockbridge, GA
10.2018 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Trained, coached and mentored staff to support smooth adoption of new Type program.
Education
Woodland High School
Stockbridge, GASkills
- Team Leadership
- Employee Motivation
- Decision-Making
- Financial Management
- Problem-Solving
- Management
Certification
ServeSafe
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Operations
IHOP
10.2018 - Current
Woodland High School